Christian Hurtado
Paradise,CA
Summary
Dynamic Lead Technician with a proven track record at Escue Cleaning, showcasing outstanding customer service and critical thinking skills. Excelled in high-stress situations, achieving increased customer loyalty and repeat business. Demonstrated outstanding productivity and commitment to excellence, with a flair for quickly mastering new roles and exceeding expectations.
Overview
3
3
years of professional experience
Work History
Lead Technician
Escue Cleaning
Oroville
08.2023 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Overnight Stocker
Holiday Market
Penn Valley, CA
04.2023 - 08.2023
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
Lead Technician
Blu Sky Window Cleaning
Grass Valley, CA
04.2021 - 04.2023
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Adapted quickly to changing client needs or preferences during job assignments for maximum satisfaction rates among customers served.
- Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
- Assisted with training new team members on best practices in window cleaning techniques and safety procedures for efficient skill development.
- Calculated prices, collected payments and furnished written receipts to support accounting records and help business remain profitable.
Education
North Point Academy
Grass Valley06.2020
Skills
- Goal-Oriented
- Customer Service
- Sales closing
- Friendly and Enthusiastic
- Email and Telephone Etiquette
- Customer Relationship Management
- Honest and Dependable
- Reliable and Responsible
- Exceeding Customer Expectations
- Flexible Hours
- Meeting Sales Goals
- Time Management
- Multitasking
- Critical Thinking
- Calm Under Pressure
- Verbal Communication
- Self Educated
- Very Coachable
- I Listen, I smile and I'm highly driven
- Learn Positions Fast
- Best Attitude in the building
Timeline
Lead Technician
Escue Cleaning
08.2023 - Current
Overnight Stocker
Holiday Market
04.2023 - 08.2023
Lead Technician
Blu Sky Window Cleaning
04.2021 - 04.2023
North Point Academy