Christian Jacobo
Pharmacy Technician
West Valley City
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to the University of Utah. Successful in quickly and accurately filling prescription orders while still able to meet metrics no matter the volume while keeping a positive attitude. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
1
1
year of professional experience
1
1
Language
Work History
Certified Pharmacy Technician
Walgreens
09.2024 - Current
- Able to learn quickly and multitask with accuracy.
- I kept metrics in mind when working with my team so that we were able to always reach and surpass our goals.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person and over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Identified areas for improvement in workflow processes and implemented changes that led to my team to increased efficiency within the pharmacy.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
High School Diploma -
Granger Highschool
West Valley City, UT06.2024
Skills
Medication dispensing
Empathy and patience
Patient confidentiality
Problem-solving skills
Customer service
Time management
Data entry
Team collaboration
Multitasking and organization
Staff development
Sterile technique
Quality assurance and control
Accomplishments
- I am PTCB certified
- Utah licensed Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walgreens
09.2024 - Current
High School Diploma -
Granger Highschool