CHRISTIAN JEFFERSON-KOUNTZ
Las Vegas,US
Summary
Some things about me as an employee: Proven track record of exceeding sales targets and providing effective product solutions to customers. Team player who is friendly, knowledgeable, and hardworking. Expertise in setting up new merchandise, managing cash registers, and opening and closing stores independently. Food preparation is a strong suit, as is the ability to accommodate complex orders.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
Maximus Global Services
05.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Educated passengers on safety procedures and provided assistance to disabled passengers
CSA
Marshall Retail Group
05.2022 - Current
- At Marshall Retail Group my title is that of a CSA.My duties consists of :doing transactions on POS register,welcoming customers,Folding & maintaining store cleanness.
Sandwich Maker
Capriotti's Sandwich Shop
07.2020 - 05.2022
- Here at Capriotti's loads of tasks were done on the daily such as:prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging.
- Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
- Taught team members how to follow instructions when making sandwiches and other foods.
Sales Associate
Cricket Wireless Authorized Retailer
08.2021 - 02.2022
- I did many things while on the job at Cricket:
- Used upselling techniques and offered product and service consultations.
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.
- Negotiated and closed deals with minimal supervision.
Education
High School - undefined
Valley High School
Las Vegas, NV01.2021
Skills
- 1 Customer Service
- 2 Communication Skills
- 3 Multitasking
- 4 Food Preparation
- 5 Adaptable
- 6 Flexible In Different environments
Accomplishments
- Prepared Myself for difficult situations.
- Improved Customer service skills
Timeline
Passenger Service Agent
Maximus Global Services
05.2024 - Current
CSA
Marshall Retail Group
05.2022 - Current
Sales Associate
Cricket Wireless Authorized Retailer
08.2021 - 02.2022
Sandwich Maker
Capriotti's Sandwich Shop
07.2020 - 05.2022
High School - undefined
Valley High School
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