Christian Johnson
Banking
Kansas City,MO
Summary
Dynamic Transit Specialist at Commerce Bank with a proven track record in enhancing customer satisfaction through expert problem-solving and analytical thinking. Successfully collaborated with cross-functional teams to meet project goals, while efficiently managing documentation and resolving exceptions for over 300 customers. Committed to delivering quality results and improving operational efficiency.
Overview
20
20
years of professional experience
Work History
Transit Specialist
Commerce Bank
12.2005 - 07.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Process daily work associated with the department.
- Review and balance Atm and Mobile deposits for over 300 customers.
- Create, print and mail Atm deposits corrections.
- Researching and resolving exceptions to remove them from the system.
Education
Associate of Arts - Education, Minor in Business
Northeastern Arkansas Community College
Blytheville, AR05-1992
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Transit Specialist
Commerce Bank
12.2005 - 07.2025
Associate of Arts - Education, Minor in Business
Northeastern Arkansas Community College
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