Christian Jones
Deputy,USA
Summary
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success, Solid team player with great positive attitude and always willing to take on a challenge.
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Foundations Family Medicine
Austin, US
04.2023 - Current
- Scheduling appointments for patients
- Greet patients
- Patient confidentiality
- Processing patient payments
- Registering patients
- Answering the telephone
- Maintaining medical records through eCW
- Schedule appointments between doctors and patients
- Maintaining accurate patient records
- Prepares medical files
Key Holder/Sales Lead
Dollar General
Seymour, US
11.2018 - 04.2023
- Driving sales within a store by directly assisting customers
- Managing a team of sales associates
- Ensuring excellent customer service
- Supporting the store manager by providing training, coaching, and overseeing daily operations
- Often acting as a key leader when the manager is unavailable
Education
High school or equivalent -
Liberty Christian Academy
Skills
- Patient registration
- Medical record maintenance
- Patient confidentiality
- Communication skills
- Referral verification
- PTelephone etiquette
- EMR / EHR
- Conflict resolution
- Team leadership
- Time management
- Problem solving
- Customer service
- Employee training
- Workflow optimization
Certification
Driver's License
Languages
English, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Receptionist
Foundations Family Medicine
04.2023 - Current
Key Holder/Sales Lead
Dollar General
11.2018 - 04.2023
High school or equivalent -
Liberty Christian Academy