Christian Joseph
New Orleans,LA
Summary
Dynamic Client Development Manager with a proven track record at Saks Fifth Avenue, excelling in sales process management and team leadership. Expert in data-driven decision making, I enhance client engagement and drive performance improvements, fostering sustainable relationships and achieving significant sales growth through strategic planning and effective communication.
Overview
21
21
years of professional experience
Work History
CLIENT DEVELOPMENT MANGER
Saks Fifth Avenue
New Orleans, LA
10.2024 - Current
- Driving sales by developing the selling and clienteling skills and behaviors of a team of style advisors, creating a high-performance team and consistently coaching for optimal sales results.
- Maintain high visibility on the selling floor to coach and develop their associates’ ability to drive sales by connecting with customers and building sustainable client relationships through exceptional service and regular outreach.
- Motivated team members through clear guidance and ongoing support, enhancing their engagement and performance.
- Identified and implemented process improvements in daily operations, streamlining workflows and increasing team efficiency.
- Developed data-driven solutions by analyzing trends and conducting thorough research, contributing to informed decision-making.
STORE MANAGER
Michael Kors
Metairie, LA
07.2023 - 10.2024
- As a Store Manager, I develop a dynamic team that is focused on the client experience and building lasting relationships, while strategically driving the business through proactive planning, innovation, and execution
- Develop and execute strategic business plan while driving incremental sales utilizing cross functional partners and marketing opportunities
- Deliver operational excellence in all store processes
- Encouraged team collaboration to improve customer service interactions.
- Recruit, hire, and retain best in class talent
- Increased foot traffic through community involvement and hosting events
- Established client relationships to build a client book, driving additional traffic and engagement
- Utilized available tools and technology to drive Omni channel sales
GENERAL MANAGER
Ulta Beauty Inc.
New Orleans, LA
01.2015 - 07.2023
- Hired, coached, and mentored team of 20+ associates, enhancing leadership capabilities and operational effectiveness.
- Established performance goals and metrics for revenue, P&L, customer service, and retention, driving accountability and focus.
- Liaised with cross-functional teams to develop product positioning strategies that aligned with market demands.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Facilitated monthly meetings to share best practices to optimize productivity.
- Trained, managed and motivated employees to promote professional skill development.
- Directed safety operations and maintained a clean work environment to adhere to ADA and OSHA requirements.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
SPA SUPERVISOR
Roosevelt Hotel
New Orleans, LA
02.2012 - 10.2014
- Led spa operations by managing budgets, training employees, and re-engaging dormant client memberships to drive revenue.
- Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
- Anticipated and resolved guest concerns promptly, ensuring high levels of satisfaction and repeat patronage.
- Facilitated partnerships with beauty brands Kevin Acouin, OSEA, Guerlain, and NuFACE to enhance service offerings and brand visibility.
ACCOUNTS PAYABLE CLERK
NBA New Orleans Hornets
New Orleans, LA
09.2005 - 02.2009
- Processed high-volume invoices independently, ensuring timely payments and accurate record-keeping.
- Executed day-to-day financial transactions, verifying, classifying, computing, posting, and recording accounts payable data while reconciling daily totals for accurate accounting.
- Maintained detailed accounts payable records through report creation and vendor balance sheet updates.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Prepared weekly payroll for team of salaried and hourly employees.
Skills
- Client relations and succession planning
- Sales process management
- Customer engagement strategies
- Sales support and forecasting
- Performance measurement techniques
- Data-driven decision making
- Performance improvement strategies
- Economic and schedule analysis
- Vendor relationship management
- Profit accountability
- Strategic planning and problem solving
- Team management and supervision
- Leadership and staff development
- Recruitment and retention
- Operational efficiency enhancement
- Time management and task prioritization
- Effective communication skills
- Market research analysis
Additional Information
Gap in employment due to continuing education.
Timeline
CLIENT DEVELOPMENT MANGER
Saks Fifth Avenue
10.2024 - Current
STORE MANAGER
Michael Kors
07.2023 - 10.2024
GENERAL MANAGER
Ulta Beauty Inc.
01.2015 - 07.2023
SPA SUPERVISOR
Roosevelt Hotel
02.2012 - 10.2014
ACCOUNTS PAYABLE CLERK
NBA New Orleans Hornets
09.2005 - 02.2009