Christian Joyce
Orlando,FL
Summary
Skilled bilingual customer service professional with comprehensive background at Walt Disney World Resort, ensuring memorable guest experiences.
Overview
6
6
years of professional experience
Work History
Ticket Agent
SeaWorld Parks & Resorts
Orlando, FL
12.2024 - Current
- Assisted customers with inquiries about products and services.
- Processed ticket sales for various events and performances.
- Assisted customers with inquiries and seating arrangements.
- Followed company policies related to ticketing procedures.
- Greeted customers, answered questions and provided assistance with ticket purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Maintained accurate records of transactions using the point-of-sale system.
- Educated guests about park policies, attractions, and upcoming events effectively.
Sales Associate
Walt Disney World Resort
Orlando, FL
10.2021 - Current
- Greeted customers and provided exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld all safety regulations as outlined by the company's health and safety policy.
- Supervised daily activities and ensured safety of children in care.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supervised children's activities and ensured a safe environment.
Cashier
Sams Club Pharmacy
Castle Rock, CO
07.2019 - 09.2021
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Managed cash register operations and balanced cash drawers daily.
- Maintained cleanliness and organization in the checkout area consistently.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Associate of Science - Psychology
Arapahoe Community College
Littleton, CO06-2021
High School Diploma -
Douglas County High School
Castle Rock, CO05-2019
Skills
- Point-of-sale systems
- Ticket sales
- Bilingual
- Product knowledge
- Customer service
- Transaction processing
- Proficient in Microsoft Office
- Money handling
Accomplishments
- Deans List student both fall and spring for the years of 2019,2020, and 2021 Arapahoe Community College
- Graduated with honors Douglas County High School
Languages
American sign language
Limited
Affiliations
- Volunteer at Give Kids the world village with over 600+hrs of service assisting Wish kids and their families on vacation
Timeline
Ticket Agent
SeaWorld Parks & Resorts
12.2024 - Current
Sales Associate
Walt Disney World Resort
10.2021 - Current
Cashier
Sams Club Pharmacy
07.2019 - 09.2021
Associate of Science - Psychology
Arapahoe Community College
High School Diploma -
Douglas County High School
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