Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

Christian Joyce

Orlando,FL

Summary

Skilled bilingual customer service professional with comprehensive background at Walt Disney World Resort, ensuring memorable guest experiences.

Overview

6
6
years of professional experience

Work History

Ticket Agent

SeaWorld Parks & Resorts
Orlando, FL
12.2024 - Current
  • Assisted customers with inquiries about products and services.
  • Processed ticket sales for various events and performances.
  • Assisted customers with inquiries and seating arrangements.
  • Followed company policies related to ticketing procedures.
  • Greeted customers, answered questions and provided assistance with ticket purchases.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Educated guests about park policies, attractions, and upcoming events effectively.

Sales Associate

Walt Disney World Resort
Orlando, FL
10.2021 - Current
  • Greeted customers and provided exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Upheld all safety regulations as outlined by the company's health and safety policy.
  • Supervised daily activities and ensured safety of children in care.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Supervised children's activities and ensured a safe environment.

Cashier

Sams Club Pharmacy
Castle Rock, CO
07.2019 - 09.2021
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Managed cash register operations and balanced cash drawers daily.
  • Maintained cleanliness and organization in the checkout area consistently.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

Associate of Science - Psychology

Arapahoe Community College
Littleton, CO
06-2021

High School Diploma -

Douglas County High School
Castle Rock, CO
05-2019

Skills

  • Point-of-sale systems
  • Ticket sales
  • Bilingual
  • Product knowledge
  • Customer service
  • Transaction processing
  • Proficient in Microsoft Office
  • Money handling

Accomplishments

  • Deans List student both fall and spring for the years of 2019,2020, and 2021 Arapahoe Community College
  • Graduated with honors Douglas County High School

Languages

American sign language
Limited

Affiliations

  • Volunteer at Give Kids the world village with over 600+hrs of service assisting Wish kids and their families on vacation

Timeline

Ticket Agent

SeaWorld Parks & Resorts
12.2024 - Current

Sales Associate

Walt Disney World Resort
10.2021 - Current

Cashier

Sams Club Pharmacy
07.2019 - 09.2021

Associate of Science - Psychology

Arapahoe Community College

High School Diploma -

Douglas County High School

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