Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian J. Ponce

Kingwood,TX

Summary

Results-driven Certified Trainer with experience in onboarding and coaching staff to enhance operational efficiency and uphold food safety standards. Strong communication and conflict resolution skills contribute to improved guest experiences. Reliable and adaptable, with a proven ability to thrive independently and quickly acquire new skills.

Overview

6
6
years of professional experience

Work History

Certified Trainer

Chick-fil-A
Kingwood, Texas
06.2025 - Current
  • Promoted to Certified Trainer for delivering exceptional guest experiences and maintaining operational efficiency in a fast-paced environment. Onboarded, coached, and motivated new hires to enhance speed of service, order accuracy, and hospitality. Led conflict resolution, cross-functional teamwork, and upheld brand and food safety regulations during high-volume peak hours.
  • Trained Chick-fil-A team members on guest service and hospitality standards.
  • Coached new hires on front counter and drive-thru workflows.
  • Modeled Chick-fil-A's food safety procedures during kitchen shifts.

Dog/Home Sitting & Groundskeeping/Yard Maintenance

Self-employed
Kingwood, Texas
07.2020 - Current
  • Supported clients with home care, protected property during travel, and prepared clean spaces for return.
  • Collected trash, leaves, and debris from outdoor spaces.
  • Watered plants and checked irrigation coverage for consistent care.
  • Mowed lawns and trimmed edges with powered landscaping equipment.
  • Managed dog care routines within client homes.

Education

Associate of Science - Criminal Justice

Lone Star College
Kingwood, TX
05-2028

High School Diploma -

Kingwood Park High School
Kingwood, TX
05-2026

Skills

  • Food safety standards
  • Hygiene practices
  • POS systems
  • Customer Service
  • Team training
  • Communication (verbal and written)
  • Teamwork
  • Conflict management
  • Adaptability & Integrity
  • Work flexibility
  • Microsoft Office proficiency
  • Product promotion

Timeline

Certified Trainer

Chick-fil-A
06.2025 - Current

Dog/Home Sitting & Groundskeeping/Yard Maintenance

Self-employed
07.2020 - Current

Associate of Science - Criminal Justice

Lone Star College

High School Diploma -

Kingwood Park High School
Christian J. Ponce