CHRISTIAN KELLY
Springfield,MA
Summary
Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
1
1
year of professional experience
Work History
Front Desk Administrator
Henderson Funeral Home
11.2024 - Current
- Maintained accurate records by entering client information, service details, and financial transactions into internal databases with precision
- Managed confidential data by processing legal documents, death certificates, and pre-arrangement contracts while ensuring compliance with industry regulations
- Coordinated scheduling by updating calendars, tracking appointments, and assisting families with service arrangements through digital systems
- Provided administrative support by handling inbound communications, processing payments, and generating reports to streamline office operations
IT Help Desk
CodeBlue Geeks Managing Services
02.2024 - 09.2024
- Installed IT cabinets and server hardware across multiple locations, ensuring seamless logistics and operations
- Managed Point of Sale (POS) devices, maintaining continuous system functionality to minimize downtime
- Collaborated with technicians to deploy and integrate systems that supported network infrastructure
Systems Integration Intern
NORTHEAST IT SYSTEMS, INC
12.2023 - 01.2024
- Assisted in software installation and configuration on user devices, including BIOS updates for enhanced performance
- Diagnosed and resolved hardware and software issues, troubleshooting over 20 systems for optimal functionality
- Conducted secure data wiping and drive debugging, adhering to strict data privacy standards
- Delivered solutions that optimized system performance and improved user satisfaction
Education
Bachelor of Science - Computer Science
Springfield Technology Community College
05.2026
Google IT Support Certification -
TechFoundry Program
Springfield, Massachusetts12.2023
Skills
- Python
- JavaScript
- Linux
- Matlab
- HTML
- C
- Networking
- UI/UX Design
- Documentation
- Customer Service
- Written Communication
- Network troubleshooting
- Software installation
- Technical support
- Customer service
- Problem solving
- Schedule coordination
- Troubleshooting and diagnosis
- Client communication
- Data analysis
- Team collaboration
- Help desk tickets
- Verbal and written communication
- Listening skills
- Document management
- Customer service management
- Problem-solving skills
- Time management expertise
- Customer service focus
- Exceptional communication
- Administrative skills
- Cash handling
- POS system operation
- Effective communication
Phone
cell, 413-693-7967
Languages
Spanish
Limited
Timeline
Front Desk Administrator
Henderson Funeral Home
11.2024 - Current
IT Help Desk
CodeBlue Geeks Managing Services
02.2024 - 09.2024
Systems Integration Intern
NORTHEAST IT SYSTEMS, INC
12.2023 - 01.2024
Bachelor of Science - Computer Science
Springfield Technology Community College
Google IT Support Certification -
TechFoundry Program
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