Christian Kelly
Colorado Springs,CO
Summary
Dynamic professional with a proven track record at Tony’s Bar, excelling in customer service and beverage preparation. Recognized for enhancing guest experiences and increasing repeat clientele through strong multitasking and an engaging personality. Adept at resolving issues promptly, fostering loyalty, and driving sales through exceptional service-oriented strategies.
Overview
10
10
years of professional experience
Work History
Bartender
Tony’s Bar
Colorado Springs, CO
10.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Head of Maintenance and Security
Whiskey Baron Dance Hall and Saloon
Colorado Springs, CO
10.2017 - 05.2022
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Increased team morale through effective communication, recognition of achievements, and fostering professional growth opportunities for staff members.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Monitored staff performance and provided feedback to drive productivity.
- Addressed customer feedback and complaints to maximize satisfaction.
Sales Associate
Vantage Marketing
Norton, MA
05.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged in friendly conversation with customer to better uncover individual needs.
Director of Sales and Operations
Simply Furniture
Colorado Springs, CO
05.2015 - 05.2017
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Worked closely with product teams to understand customer needs and requirements.
Education
Bachelor Of Business Administration And Management - Management And Marketing
University of Colorado At Colorado Springs
Colorado Springs, COSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Customer service expertise
- Service-oriented mindset
- Salesmanship
- Beverage preparation
- Dining room management
- Recipe and menu memorization
- Anticipating guest needs
Timeline
Bartender
Tony’s Bar
10.2022 - Current
Sales Associate
Vantage Marketing
05.2021 - 03.2022
Head of Maintenance and Security
Whiskey Baron Dance Hall and Saloon
10.2017 - 05.2022
Director of Sales and Operations
Simply Furniture
05.2015 - 05.2017
Bachelor Of Business Administration And Management - Management And Marketing
University of Colorado At Colorado Springs