Christian Lavoie
CONCORDIA,KS
Overview
9
9
years of professional experience
Work History
Loan Processor
The Citizens National Bank
08.2023 - 10.2024
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
Title Agent
Security 1st Title
08.2019 - 08.2024
- Negotiated favorable terms for clients during the settlement process, securing optimal outcomes for all parties involved.
- Developed strong relationships with local government agencies to expedite document retrieval and streamline research processes.
- Facilitated smooth transaction processes by coordinating with escrow agents, underwriters, and other stakeholders.
- Collaborated with lenders, buyers, and sellers to ensure timely closings of real estate transactions.
- Enhanced client satisfaction by providing exceptional service in researching and resolving title issues.
- Demonstrated commitment to ethical practices and adherence to industry regulations, earning trust and respect from clients and colleagues alike.
- Contributed to a positive team environment by offering assistance to colleagues when needed and sharing best practices for efficient title processing procedures.
- Managed a high volume of complex real estate transactions while maintaining attention to detail and prioritizing tasks effectively.
- Ensured accurate disbursement of funds at closing by reconciling financial statements and distributing payments accordingly.
- Reduced errors in title searches by conducting thorough research using public records, databases, and other resources.
Title Assistant
Cloud County Title Company
08.2015 - 08.2019
- Assisted colleagues with challenging cases involving complicated ownership issues or property histories, leading to successful resolutions for clients.
- Completed complex title examinations within tight deadlines while maintaining high levels of accuracy, contributing to overall team success.
- Assisted with the facilitation of real estate closings, ensuring all necessary documentation was accurately completed and signed by both parties involved.
- Collaborated with escrow officers and agents to resolve any discrepancies found during the title search process, resulting in streamlined closings.
- Maintained strong client relationships through effective communication, providing updates on the status of their title requests.
- Streamlined workflow processes by creating detailed checklists for each stage of the title examination process, increasing team productivity.
- Supported the company''s growth by consistently meeting or exceeding monthly performance targets for processing title orders and completing searches.
- Enhanced document accuracy by thoroughly reviewing and verifying title commitments, legal descriptions, and property surveys.
Education
Bachelor's Degree In Science - Medical Assisting
Lincoln School of Commerce
Lincoln, NE05.2006
Skills
- Customer relationship development
- Patience and Empathy
- Listening and Comprehension
- Customer Needs Assessment
- Strong Work Ethic
- Approachable
- Positive
- Friendly
- Reliable
- Excellent communication skills
Timeline
Loan Processor
The Citizens National Bank
08.2023 - 10.2024
Title Agent
Security 1st Title
08.2019 - 08.2024
Title Assistant
Cloud County Title Company
08.2015 - 08.2019
Bachelor's Degree In Science - Medical Assisting
Lincoln School of Commerce