Christian Lawson
Patient Relation Specialist
Philadelphia,PA
Summary
Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.
Overview
9
9
years of professional experience
Work History
Reservation Scheduler/ Dispatch Control Assistant
Midtown Group
07.2024 - Current
- Scheduled reservations for patrons of the Shared Ride and American with Disabilities Programs
- Provide logistical support to SEPTA dispatch control depart and troubleshoot erroneous reservation errors.
- Offer customer support to facility staff and an elderly and disabled population.
- Maintain accurate records of facility, driver and patron communication maintain company policy compliance.
- Trained peer and support staff in newly adopted policy and procedures, offering new daily operating procedures.
Covid Practical Nurse/ Test Analysis Reporter
A-Line Staffing
05.2021 - 06.2023
- Collected daily covid 19 specimens, for antigen testing analysis processing and reporting.
- Document results in numerous systems for CDC government tracking and research purposes.
- Monitored patients for signs and symptoms of respiratory distress and adverse effects to active virus/infection.
- Facilitate referrals to physicians and collaborate with communal medical facilities in pharmacy network.
Practical Nurse & New Patient Recruiter
Thrive Skilled Pediatric Care
07.2019 - 12.2020
- Administer medication to pediatric patients in a home setting environment.
- Document electronic medical records, transcribing medication orders from physician, ensuring proper dosing for client weight and age.
- Accompanied patients to medical specialty and wellness visits ensuring quality continuity of care amongst all medical caretakers.
- Properly dispose of bio-hazardous materials utilizing PPE/Barriers ensuring OSHA guideline techniques in place.
Licensed Practical Nurse
Delta T-Group
07.2017 - 01.2020
- Assist with activities of daily living in state senior living facility, administering hospice and end of life care.
- Provide daily patient and family education meetings, demonstrations, and medical interventions to aid increased patient care compliance.
- Supervised a four-person assistive staff ensuring quality standards of care were in compliance with facility guidelines.
- Completed daily reports, communicating patient status changes, outpatient program participation.
- Administered medication in accordance with disease process protocol and physician directives according and medical records.
Education
Diploma Certificate - Practical Nursing Program
Prism Career Institute
Philadelphia, PA09-2015
General Study - Business Administration
Community College of Philadelphia
Philadelphia, PA03-2027
Diploma Certificate - General Study Program
Metropolitan Career Center
03-2003
Skills
Proficient utilizing Microsoft Word & Outlook, Epic, Point Click Care, and Easy Dental Software
Efficient in performing CPR and BLS, and overall patient safety Charting on electronic medical records, able to communicate via telephone email or by mail in accordance with HIPAA Guidelines
Experience in front office reception, and dental and medical insurance verification and billing
Excellent client & staff communication, with prompt attentive problem solving
Attention to detail, with the ability to prevent unfavorable patient or consumer interactions
Strong customer service skills with professional phone etiquette
An ability to perform self and group audits for ensuring a continuity of care
Customer service friendly with a listening and informative approach to consumer satisfaction
Ability to seek information needed to reach positive customer service and patient resolution
Timeline
Reservation Scheduler/ Dispatch Control Assistant
Midtown Group
07.2024 - Current
Covid Practical Nurse/ Test Analysis Reporter
A-Line Staffing
05.2021 - 06.2023
Practical Nurse & New Patient Recruiter
Thrive Skilled Pediatric Care
07.2019 - 12.2020
Licensed Practical Nurse
Delta T-Group
07.2017 - 01.2020
Diploma Certificate - General Study Program
Metropolitan Career Center
Diploma Certificate - Practical Nursing Program
Prism Career Institute
General Study - Business Administration
Community College of Philadelphia