CHRISTIAN LE DANG
Houston
Summary
Dynamic sales and customer support manager with a proven track record at BARGAIN LIQUOR # 6, enhancing customer retention through innovative loyalty programs and effective sales strategies. Skilled in problem-solving and team leadership, I drive operational efficiency and foster strong client relationships, achieving significant sales growth and satisfaction.
Overview
28
28
years of professional experience
Work History
Manager, Sales and Customer Support
SWEET MIA SUGARCANE LLC
05.2024 - 05.2025
- Implemented customer feedback systems to improve service quality and response times.
- Coordinated daily scheduling for sales and support staff to optimize workflow efficiency.
- Assisted in managing customer inquiries, ensuring timely resolution and satisfaction.
- Increased sales by developing and implementing effective sales strategies.
- Improved customer retention rates by creating loyalty programs that incentivized repeat business.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Manager, Sales and Customer Support
Bargain Liquors # 6
10.2010 - 11.2024
- Built relationships with customers and community to establish long-term business growth.
- Improved customer retention rates by creating loyalty programs that incentivized repeat business.
- Increased sales by developing and implementing effective sales strategies.
- Assisted in managing customer inquiries, ensuring timely resolution and satisfaction.
- Implemented customer feedback systems to improve service quality and response times.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Manager in Charge
CIK-TI, INC.
04.2003 - 06.2010
- Oversaw daily operations, ensuring adherence to quality standards and company policies.
- Developed and implemented process improvements to enhance workflow efficiency.
- Trained and mentored staff on best practices for operational tasks and safety protocols.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Ensured timely project completion by developing detailed schedules and managing resources effectively throughout the process.
Paralegal
THE BENNETT LAW FIRM
01.1997 - 03.2003
- Drafted legal documents, including pleadings and discovery requests, ensuring compliance with court rules.
- Conducted comprehensive legal research to support case preparation and strategy development.
- Managed case files, maintaining organization and accuracy for efficient retrieval and review.
- Assisted attorneys in trial preparation by organizing exhibits and witness lists, enhancing courtroom efficiency.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
Education
Associate of Applied Science - Paralegal Studies
CENTER FOR ADVANCED LEGAL STUDIES
HOUSTON TX 08-1998
Associate of Science - Hotel Management
University of Houston
Houston, TX08-1997
Skills
- Customer retention strategies
- Customer service
- Problem-solving
- Staff recruitment
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team motivation
- Active listening
- Adaptability and flexibility
- Decision-making
- Detail-oriented
- Goal setting and achievement
Timeline
Manager, Sales and Customer Support
SWEET MIA SUGARCANE LLC
05.2024 - 05.2025
Manager, Sales and Customer Support
Bargain Liquors # 6
10.2010 - 11.2024
Manager in Charge
CIK-TI, INC.
04.2003 - 06.2010
Paralegal
THE BENNETT LAW FIRM
01.1997 - 03.2003
Associate of Applied Science - Paralegal Studies
CENTER FOR ADVANCED LEGAL STUDIES
Associate of Science - Hotel Management
University of Houston