Christian Lozano
Oxnard,CA
Summary
Resourceful Escrow Assistant highly productive in completing tasks efficiently and on time. Possess specialized skills in document preparation, funds distribution, and communication management. Excel at problem-solving, teamwork, and adaptability, ensuring smooth transaction processes for all parties involved.
Overview
21
21
years of professional experience
Work History
Escrow Assistant
Lawyers Title Company
Oxnard, CA
04.2022 - Current
- Assisted customers with the escrow process, including answering questions and providing documentation.
- Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents.
- Processed payments from buyers and sellers in a timely manner.
- Reviewed title reports to ensure accuracy of information before closing.
- Maintained accurate records of all escrow accounts and transactions.
- Resolved issues related to escrow accounts by communicating with customers and lenders.
- Ensured compliance with state laws and regulations regarding real estate transactions.
- Provided customer service through phone calls or emails promptly and professionally.
- Drafted settlement statements for review by both parties prior to closing.
- Ordered demands, HOA statements, evidence of insurance and other required documents.
- Facilitated clear and effective communication between brokers, borrowers, and lenders.
Key Holder Supervisor
Smart & Final, Extra!
Moorpark, CA
12.2008 - 04.2022
- Recruited, interviewed and trained new key holders.
- Monitored store performance and identified areas for improvement.
- Tracked sales data to ensure accurate inventory levels.
- Maintained a safe and secure environment within the store.
- Developed strategies to increase customer loyalty and retention.
- Ensured compliance with all company policies and procedures.
- Resolved customer complaints in a timely manner.
- Coordinated with other departments to ensure smooth operations.
- Provided employees with feedback on job performance.
- Developed effective staff schedules that maximized productivity.
- Analyzed weekly sales reports to identify trends or issues.
- Managed employee attendance records and monitored adherence to policy.
- Assisted customers in locating products throughout the store.
- Supervised cashiers during peak hours of operation.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Handled customer inquiries and complaints with professionalism and patience.
- Processed credit card payments and counted back change and currency with accuracy rate.
Escrow Assistant
Title Delivery Service
Oxnard, CA
07.2020 - 01.2022
- Reviewed and verified documents for accuracy to ensure compliance with escrow regulations.
- Analyzed title reports, loan documents, insurance policies, and closing statements.
- Prepared escrow instructions and opened new accounts in accordance with established procedures.
- Processed payments from buyers, sellers, lenders, borrowers, and other parties as required.
- Coordinated closings with attorneys, real estate agents, buyers, sellers, lenders, borrowers and other involved parties.
- Researched information related to title commitments and liens on properties.
- Maintained accurate records of all transactions including disbursement requests and escrow agreements.
- Managed customer relationships by providing excellent customer service throughout the transaction process.
- Worked with team members to improve process integration and flow.
Receptionist
Ticor Title Insurance Company
Ventura, CA
09.2003 - 07.2008
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
High School Diploma -
Buena High School
Ventura, CA06-2003
Skills
- Schedule Coordination
- System Updating
- Document Preparation
- Accuracy and Precision
- Application processing
- Document Review
- Funds Disbursement
- Property Research
- Client Relationship Building
- Deadline-oriented
- Reliability
- Multitasking
- Time Management
- Relationship Building
- Goal Setting
- Self Motivation
Timeline
Escrow Assistant
Lawyers Title Company
04.2022 - Current
Escrow Assistant
Title Delivery Service
07.2020 - 01.2022
Key Holder Supervisor
Smart & Final, Extra!
12.2008 - 04.2022
Receptionist
Ticor Title Insurance Company
09.2003 - 07.2008
High School Diploma -
Buena High School
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