Jarleny Severino
The Bronx,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Costumer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Costumer Service
Lawyers Title Company
2021.01 - 2023.11
- Reviewed legal documents for accuracy and completeness.
- Maintained files and organized case materials in accordance with office procedures.
- Attended court proceedings with attorneys as needed for note-taking purposes.
- Managed specialist team to provide technical assistance and customer service.
- Provided superior and individualized customer service.
Cashier Team Lead
Morton Williams Supermarket
2020.10 - 2021.01
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Developed strong working relationships with team members to foster collaboration.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Kingsbridge International High School
Bronx, NY2017-09
Skills
- Flexible Schedule
- Professional Customer Service
- Patient-focused quality service
- Workflow Coordination
Languages
Spanish
Native or Bilingual
Timeline
Costumer Service
Lawyers Title Company
2021.01 - 2023.11
Cashier Team Lead
Morton Williams Supermarket
2020.10 - 2021.01
High School Diploma -
Kingsbridge International High School
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