Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jarleny Severino

The Bronx,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Costumer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Costumer Service

Lawyers Title Company
01.2021 - 11.2023
  • Reviewed legal documents for accuracy and completeness.
  • Maintained files and organized case materials in accordance with office procedures.
  • Attended court proceedings with attorneys as needed for note-taking purposes.
  • Managed specialist team to provide technical assistance and customer service.
  • Provided superior and individualized customer service.

Cashier Team Lead

Morton Williams Supermarket
10.2020 - 01.2021
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Developed strong working relationships with team members to foster collaboration.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

High School Diploma -

Kingsbridge International High School
Bronx, NY
09-2017

Skills

  • Flexible Schedule
  • Professional Customer Service
  • Patient-focused quality service
  • Workflow Coordination

Languages

Spanish
Native or Bilingual

Timeline

Costumer Service

Lawyers Title Company
01.2021 - 11.2023

Cashier Team Lead

Morton Williams Supermarket
10.2020 - 01.2021

High School Diploma -

Kingsbridge International High School
Jarleny Severino