Christian Maitland
Tulsa,OK
Summary
Creative and engaging Account Manager bringing A dynamic & diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Solution oriented leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
12
12
years of professional experience
Work History
Service Department Manager
CFMoto Tulsa
Tulsa, OK
05.2023 - Current
- Reviewed and analyzed warranty claims to determine coverage eligibility.
- Monitored warranty costs and negotiated with vendors to reduce expenses.
- Provided technical support to customers regarding product warranties.
- Negotiated with suppliers to ensure compliance with contractual obligations and warranty requirements.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Created detailed reports on service activities for senior management review.
Account manager
EZ Loader Boat Trailers
Portland, US
03.2021 - 05.2023
- Maintained adherence to stringent delivery times by proactively monitoring inventory and analyzing requirements
- Implemented internal controls to monitor incoming and outgoing shipments and materials
- Reviewed and monitored department reports, records and documentation
- Improved product flow through implementation of logistics plans controlling production, distribution and inventory
- Developed and maintained customer relationships and increased customer base by 32% by fostering and ensuring client satisfaction.
E-Commerce Distribution Manager
WiredSport
Portland, US
01.2019 - 01.2021
- Set department objectives and performance goals and managed personnel and resource utilization accordingly
- Provided regular updates to management regarding resources and routing solution effectiveness
- Monitored loads dispatched to drivers and liaised with dispatch personnel to foster productivity
- Conducted employee performance appraisals, documented deficiencies and developing improvement plans
- Adhered to freight-cost estimates to mitigate expense overages
- Reduced inventory redundancy and proper allocation costs by 12%, increased on-time shipments by 25% and improved customer satisfaction.
Sales & Distribution Specialist
Engine Sales E-Commerce
Salem, US
02.2017 - 01.2019
- Completed processing of warranty claims within specified deadlines.
- Checked goods received against purchase orders or invoices
- Assembled and repackaged items into containers and boxes for shipment
- Selected routes and transportation methods through price and schedule comparisons
- Packaged and transported materials with shipping orders and bills of lading.
- Investigated warranty discrepancies to identify root cause issues and recommend corrective action.
Rental Fleet Coordinator
Foursome Golf Cars
Woodburn, US
02.2014 - 12.2016
- Scheduled deliveries, Returns, Inspections, & Repairs to achieve optimal timeline management
- Diagnosed malfunctions with inspections, computer-assisted diagnostics and test drives
- Adjusted and relined brakes, align wheels, tighten bolts and screws and reassemble equipment
- Performed routine maintenance and regular lubrication of equipment and machinery
- Diagnosed malfunctions with inspections, computer-assisted diagnostics and test drives.
TIG Welder
S.L. Henry Crane Service
Phoenix, US
02.2012 - 04.2014
- Welded components by operating equipment in different settings and environments
- Reworked components and heated and separated joints using hand torches, irons, or furnaces
- Checked tolerance levels, carefully examining pieces and measuring final results
- Completed skilled welds in flat, vertical and overhead positions with different metals and alloys
- Achieved ideal fit, arranging and aligning parts prior to assembly.
Education
Automotive Service Management (ASM) - Motorsports Chassis Fabrication
Wyoming Technical Institute
01.2012
Skills
- Vendor Relations
- Account Management
- Territory Management
- Complaint Management
- Sales Analysis
- Customer Service
- Account Development
- Lead Generation
- Expense Control
- Operations
- CRM Software
- Database Management
- Compliance Management
- Staff Management
- Process Improvement
- Claims submissions
Timeline
Service Department Manager
CFMoto Tulsa
05.2023 - Current
Account manager
EZ Loader Boat Trailers
03.2021 - 05.2023
E-Commerce Distribution Manager
WiredSport
01.2019 - 01.2021
Sales & Distribution Specialist
Engine Sales E-Commerce
02.2017 - 01.2019
Rental Fleet Coordinator
Foursome Golf Cars
02.2014 - 12.2016
TIG Welder
S.L. Henry Crane Service
02.2012 - 04.2014
Automotive Service Management (ASM) - Motorsports Chassis Fabrication
Wyoming Technical Institute
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