
Dynamic sales and operations leader with a proven track record at Masons Beard and Body Oils, driving profitability through strategic planning and team development. Expert in customer service and staff training, consistently exceeding sales targets and enhancing employee engagement. Adept at budget control and fostering strong relationships to achieve business objectives.
Led with management and team leadership, expanded operational and training responsibilities
• Managed daily operations of retail and online business, overseeing a team of over 23 associates
• Directed sales strategies, inventory control, andshipment logistics to optimize profitability
• Conducted comprehensive sales training and ongoing development programs for new and existing employees
• Implemented organizational budget management and financial oversight to ensure business sustainability
• Enhanced customer service standards and team leadership to drive sales growth and employee engagement
Prioritized sales leadership and achievement metrics, expanded sales performance details
• Achieved second highest bundle sales percentage company-wide by consistently exceeding weekly sales targets
• Engaged over 100 potential customers daily through direct door-to-door outreach, demonstrating strong communication and persuasion skills
• Maintained an average of 5 sales per week,contributing significantly to regional revenue growth
• Developed resilience and time management skills through high-volume daily customer interactions
Focused on customer service and sales support, expanded communication and product knowledge
• Delivered exceptional customer service by addressing inquiries and resolving issues related to cable devices
• Promoted and sold direct services, contributing to department sales targets
• Utilized strong communication skills to support customers and enhance satisfaction
• Collaborated with team members to improve salesprocesses and customer engagement
Field Sales
Retail Sales
Vendor management
Coaching and mentoring
Clear communication
Lead generation
Brand management
Expense tracking
Budget control
Performance evaluations
Workforce management
Sales management
Conflict resolution
Sales techniques
Shift scheduling
Staff development
Project management
Strategic planning
Relationship building
Documentation and reporting
Goal setting
Task delegation
Staff management
Staff training and development
Complex Problem-solving
Verbal and written communication
Decision-making
Time management
Team leadership
Customer service