Open To Work
Christian Marian
Highland Park,NJ
Work Preference
Summary
Dynamic sales associate with a proven ability to enhance customer experiences through exceptional service and conflict resolution. Strong communication skills and a positive attitude contribute to building lasting relationships with clients.
Overview
18
18
years of professional experience
Work History
Sales Associate
White Glove Moving
Bayonne
06.2023 - Current
- Greeted customers and provided exceptional customer service.
- Resolved customer inquiries and concerns with professionalism and empathy.
- Delivered detailed information on service options, enhancing customer understanding and decision-making.
- Educated customers on proper packing techniques to ensure safe transport of items.
- Collaborated with team members to streamline service delivery and improve customer satisfaction.
- Consulted my clients to gather information essential for enhancing their experience. to have the best possible experience.
- Answered incoming telephone calls to provide timely information regarding services. to provide quotes for an upcoming move.
- Built and maintained relationships with peers and upper management to drive team success.
Dispatcher
Dependable Enterprise
Bayonne
09.2021 - 06.2023
- Coordinated daily dispatch operations for efficient route planning and resource allocation.
- Communicated with drivers to ensure timely pickups and deliveries across service areas.
- Monitored vehicle locations using GPS tracking systems for operational efficiency.
- Managed scheduling for multiple routes to optimize transportation resources effectively.
- Resolved customer inquiries and issues related to shipment status and delivery schedules.
- Collaborated with team members to streamline communication processes within the dispatch team.
- Documented dispatch activities in compliance with company procedures and regulations.
- Utilized computer systems to provide accurate directions and calculate estimated arrival times.
Operations Manager
Kiera Moving
Rahway
01.2020 - 09.2021
- Managed daily operations, optimizing moving processes for efficiency.
- Coordinated logistics for residential relocation projects, ensuring timely and organized transitions.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised employee workflow, enhancing productivity and upholding quality standards.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Communicated with clients to address concerns and provide service updates.
Business Owner
Step By Step Movers
Elizabeth
01.2018 - 12.2019
- Managed logistics for residential and commercial moving projects, ensuring timely and efficient service delivery.
- Managed daily operations for a local moving company.
- Trained and supervised staff on best practices and safety protocols.
- Developed customer relationships to enhance service satisfaction and retention.
- Implemented process improvements to streamline moving operations.
- Resolved customer inquiries and complaints efficiently and professionally.
- Designed targeted marketing strategies that increased local service visibility and customer engagement.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Negotiated contracts with vendors for supplies and services.
- Determined pricing for products or services based on costs and competition.
- Oversaw inventory management and equipment maintenance schedules.
- Monitored cash flow to ensure proper budgeting of resources.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Created a customer service policy to ensure customers are satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Resolved conflicts between employees or customers in a timely manner.
- Implemented cost-reduction measures that maintain service quality while improving profitability. measures when necessary without sacrificing quality of products or services.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Mentored and trained new hires on sales techniques and customer service procedures.
Utility Worker
Gerdau Ameristeel
Sayreville
04.2013 - 09.2017
- Operated overhead cranes to lift and move heavy materials within the facility.
- Operated Overhead Crane to move, position and transport materials in a safe and efficient manner.
- Operated gantry cranes for efficient unloading of shipping containers.
- Operated forklifts to transport materials within the warehouse efficiently.
- Operated machinery to assist in steel production processes.
- Assisted in loading and unloading materials for operations.
- Monitored equipment performance and reported issues promptly.
- Conducted routine inspections of tools and equipment for safety compliance.
- Followed safety protocols to ensure a secure work environment.
- Ensured safety by wearing required clothing, installing barricades and signage, and using appropriate tools.
- Utilized hand signals to communicate with co-workers when operating overhead cranes.
- Performed preventive maintenance on utility system components.
- Conducted routine maintenance checks to ensure optimal crane performance.
- Inspected crane equipment for safety and maintenance compliance before each operation.
- Inspected equipment for safe and reliable operation before each shift.
- Maintained clear communication with ground crews using radios during lifts and movements.
- Maintained clear communication with supervisors regarding operational status.
- Documented daily operations and maintenance logs for equipment usage and inspections.
- Implemented best practices for unloading procedures to enhance efficiency.
- Calculated total weights lifted accurately using mathematical formulas provided by supervisor.
- Supported training of new staff on operational procedures and safety practices.
- Collaborated with team members to meet production goals.
- Addressed emergency situations promptly to ensure safety.
- Loaded and unloaded shipments, ensuring safe handling of goods.
- Operated Bobcat equipment for site preparation and material movement.
- Maintained equipment by performing routine inspections and basic repairs.
- Maintained equipment by performing routine inspections and basic repairs.
0351 Infantry Assaultman
USMC Reserves
01.2009 - 12.2012
- Executed tactical maneuvers during training exercises and field operations.
- Collaborated with team members to develop effective assault strategies.
- Operated and maintained specialized infantry equipment and weaponry systems.
- Maintained and serviced weapons systems including the M4 Carbine, M249 SAW, M203 Grenade Launcher, and AT-4 Rocket Launcher.
- Conducted physical training and combat drills to maintain proficiency in infantry tactics, techniques, and procedures.
- Provided support in logistical planning for troop movements and supply distribution.
- Conducted reconnaissance of locations suitable for base camp setup. suitable for setting up base camps or forward operating bases.
- Operated radio communication equipment used for transmitting messages between units.
- Performed maintenance on assigned gear to ensure proper working order prior to missions.
- Assisted with the construction of defensive fortifications such as bunkers, fighting positions, berms, wire obstacles, and minefields.
Education
High School Diploma -
Dunellen High School
Dunellen, NJ06-2008
Skills
- Upselling techniques
- Customer service
- Inventory management
- Conflict resolution
- Problem-solving
- Relationship building
- Verbal communication
- Listening skills
- Written communication
- Professional positivity
- People skills
- Professional demeanor
Timeline
Sales Associate
White Glove Moving
06.2023 - Current
Dispatcher
Dependable Enterprise
09.2021 - 06.2023
Operations Manager
Kiera Moving
01.2020 - 09.2021
Business Owner
Step By Step Movers
01.2018 - 12.2019
Utility Worker
Gerdau Ameristeel
04.2013 - 09.2017
0351 Infantry Assaultman
USMC Reserves
01.2009 - 12.2012
High School Diploma -
Dunellen High School