CHRISTIAN MARTINEZ
Mission,TX
Summary
Customer service representative with 3 years of experience solving customer issues. I demonstrate effective communication, problem-solving, and interpersonal skills to ensure positive customer interactions.
Overview
3
3
years of professional experience
Work History
VBA Optum Serve Customer Service Representative
Senture
McAllen, TX
05.2023 - 05.2024
- Schedule compensation and pension exams for veterans
- Conduct outbound calls to medical offices to coordinate and schedule medical appointments
- Work on task in between calls throughout the day
LHI Optum Serve Customer Service Representative
Senture
McAllen, TX
04.2022 - 05.2023
- Schedule, cancel and reschedule appointments for active-duty service members
- Conduct outbound calls to medical offices to schedule appointments
- Aided service members in the establishment of their online accounts for the purpose of accessing and monitoring their appointment status
NYC ERAP Customer Service Representative
Senture
McAllen, TX
07.2021 - 04.2022
- Make applications for tenants experiencing rental arrears attributable to the COVID-19 pandemic
- Provide timely updates to tenants and landlords regarding the status of their applications
- Verify the completeness of required documentation uploaded by both the tenant and the landlord
NY COVID-19 Customer Service Representative
Senture
McAllen, TX
02.2021 - 07.2021
- Scheduling COVID-19 appointments for residents in New York, Cancel/reschedule appointments
- Provide information to residents of New York regarding COVID-19 guidelines
Education
High School Diploma -
Veterans Memorial High School
Mission, TX06.2019
Skills
- Active listening
- Problem solving skills
- Patience
- Positive attitude
- Ability to learn new programs
- Time management
Timeline
VBA Optum Serve Customer Service Representative
Senture
05.2023 - 05.2024
LHI Optum Serve Customer Service Representative
Senture
04.2022 - 05.2023
NYC ERAP Customer Service Representative
Senture
07.2021 - 04.2022
NY COVID-19 Customer Service Representative
Senture
02.2021 - 07.2021
High School Diploma -
Veterans Memorial High School
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