Christian Martinez
Pico Rivera,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Pay Setter
Target
08.2023 - 09.2024
- Moved, organized and prepared materials to accomplish jobs smoothly.
- Maintained front of store, check lanes, self checkout, and guest service desk,
- Ensured adherence to safety protocols, maintaining a safe working environment for all staff members.
- Kept work areas orderly and clean for maximum productivity.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Collaborated with team members to improve overall response times and service quality.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
Dishwasher/Busser/Server
The Walt Disney Company
03.2017 - 04.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
Sales Associate/Phone Repair Technician
Radio Shack Corporation
10.2015 - 11.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
T-Mobile
02.2013 - 10.2014
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Listened to customer needs and desires to identify and recommend optimal products.
Warehouse Worker
Staffing Agency
01.2011 - 09.2012
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [70] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06.2010
Skills
- Strong Work Ethic
- Hand and power tools
- Mental Toughness
- Leadership Qualities
Languages
Spanish
Native or Bilingual
Timeline
Pay Setter
Target
08.2023 - 09.2024
Dishwasher/Busser/Server
The Walt Disney Company
03.2017 - 04.2023
Sales Associate/Phone Repair Technician
Radio Shack Corporation
10.2015 - 11.2016
Sales Associate
T-Mobile
02.2013 - 10.2014
Warehouse Worker
Staffing Agency
01.2011 - 09.2012
High School Diploma -
El Rancho High School
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