Christian Martinez
Houston
Summary
Automotive Parts Specialist with O'Reilly's Auto Parts, skilled in vehicle diagnostics and inventory management. Proven ability to resolve customer issues swiftly while demonstrating extensive product knowledge. Bilingual in Spanish, Capable of upselling, and suggestive selling and possess a strong understanding of suspension, power steering, brake and rotor systems, ensuring customer satisfaction through automotive knowledge, clarity and attention to the customer's needs.
Overview
1
1
year of professional experience
Work History
Automotive Parts Specialist
Oreily's Auto Parts
Houston
09.2024 - Current
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Resolved customer complaints related to defective or damaged goods in a timely manner.
- Received incoming shipments and verified contents against packing lists or invoices.
- Cross-referenced part numbers between different manufacturers' catalogs.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Demonstrated knowledge of various types of engines and their components.
- Experienced in rotor surfacing and auto maintenance.
Education
High School Diploma -
Sam Houston Math, Science & Technology Center
Houston, TX06-2023
Bachelor of Science - Mechanical Engineering
University of Houston Downtown
Houston, TXSkills
- Vehicle diagnostics
- Attention to detail
- Product knowledge
- Suspension repair methodology
- Power Steering Systems
- Brake and rotor systems
- Coolant system
- Wiring repair
- Suggestive selling
- Inventory management
- Bilingual (Spanish)
Languages
English
Professional
Spanish
Professional
Affiliations
Reading on Trends within the Automotive, Aeronautical, Motorcycle industry. I work on my own and my friends and families vehicles. Studying CAD & CNC, and Microsoft programs such as Excel.
References
References available upon request.
Timeline
Automotive Parts Specialist
Oreily's Auto Parts
09.2024 - Current
High School Diploma -
Sam Houston Math, Science & Technology Center
Bachelor of Science - Mechanical Engineering
University of Houston Downtown
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