Christian Martinez
Las Vegas
Summary
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banquets Houseman
Marriott
11.2022 - 05.2024
- Delivered dependable support to banquet management, ensuring all event details were executed according to plan.
- Achieved efficient setup timeframes by skillfully utilizing tools such as dollies, carts, or hand trucks when transporting materials.
- Participated in ongoing training programs designed to improve hospitality skills and maintain up-to-date knowledge of industry trends and best practices.
- Contributed to increased overall ratings through consistent delivery of high-quality hospitality services.
Target security specialist
Target
11.2020 - 08.2021
- Respond and document any incident.
- Assist in apprehension when needed.
- Team member training.
- Performed safety walk around facility while providing guest service.
Assets protection
Market street
12.2017 - 05.2020
- Conducted surveillance operations in multiple stores to track theft resulting from employees and the general public.
- Conducted regular compliance checks to insure local and company policies.
- Reviewed loss-prevention exception reports and monitored cash discrepancies to check conformance and spot trends.
Book Keeper
Market Street
02.2017 - 12.2017
- Maintained and processed invoices, deposits, and money logs.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Assisted customers in locating items, contributing to a positive shopping experience.
Assistant Service Manager
Market Street
04.2016 - 02.2017
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Education
GED - equivalent
Sunrise HS
Las Vegas, NV01.2010
Skills
- Multitasking - 10 years
- Management - 5 years
- Communication - 10 years
- De-escalation tactics - 3 years
- Advanced computer skills
- Financial recordkeeping
- Data inputting
- Customer service
- Guest relations
- Financial transactions
Certification
- Nevada TAM Card
- Nevada Gaming Licence
Platinum Paw Award
During my employment at Great Wolf Lodge in Dallas TX as a life guard I was awarded the Platinum Paw award for being in the top 5% performers in the company nation wide.
Timeline
Banquets Houseman
Marriott
11.2022 - 05.2024
Target security specialist
Target
11.2020 - 08.2021
Assets protection
Market street
12.2017 - 05.2020
Book Keeper
Market Street
02.2017 - 12.2017
Assistant Service Manager
Market Street
04.2016 - 02.2017
GED - equivalent
Sunrise HS
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