Christian Massie
Cleveland,TN
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
4
4
years of professional experience
Work History
Commercial Cleaner
Bliss Spa
02.2022 - Current
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
Front Desk Manager
Bourbon And Blades
06.2021 - Current
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
Lead Hostess
Salsarita's Fresh Cantina
09.2019 - 06.2021
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Bradley Central High School
Cleveland, TN05.2012
Skills
- Office Supplies and Inventory
- Retail Sales Customer Service
- Microsoft Word
- Customer Relations
- Retail Materials Management
- Administrative and Office Support
- Microsoft Excel
- Schedule Management
- Food Preparation and Safety
- Cash Handling
Timeline
Commercial Cleaner
Bliss Spa
02.2022 - Current
Front Desk Manager
Bourbon And Blades
06.2021 - Current
Lead Hostess
Salsarita's Fresh Cantina
09.2019 - 06.2021
High School Diploma -
Bradley Central High School