Christian Mayer
Enfield,CT
Summary
Experienced Shift Manager effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. I have been working in the casino industry for over 20 years now. I have been promoted up the chain of command from a Dealer all the way to Shift Manager. I have very broad knowledge of Poker and some knowledge of other casino games.
Overview
21
21
years of professional experience
Work History
Shift Manager
MGM Springfield
09.2023 - Current
- Overseer daily operations in the Poker room
- Minimize labor hours to maintain higher profit to man hour
- Assisted with a career ladder and training program from the GRA position to dealer
- Teach candidates dealing and poker game management
- Act as a hiring manager to keep staffing to maximize potential profits
- Maintain a positive and professional relationship with MA Gaming by transparency and ensuring that all gaming operations are adhering to MA Gaming regulations
- Lead by example by adhering to SHOW standards
- Assisted in making the schedules for the staff
Swing Shift ASM
MGM Springfield
04.2022 - 09.2023
- Managed swing shift Poker Room when Shift Manager wasn't present.
- Coordinated dealer rotations and Floor Staff and GRA
- Anticipated staffing needs and acted quickly to ensure smooth and efficient Poker Operations
Floor Supervisor
MGM Springfield
02.2020 - 04.2022
- Seating players and helping them with comps
- Helping keep the Poker Room clean and presentable
- Assisting with fills on tables
- Keeping track of our promotions and paying them out when needed.
- Supervise poker games and make decisions on tables when needed
- Help dealers by coaching when needed
- Put people on lists and call names for games when needed.
- Aid the shift manager with anything they may need done.
- Talking and listening to players about questions, concerns, and general discussions of poker.
Poker Dealer
Foxwoods
03.2003 - 07.2018
- Dealt all games offered in our poker room
- Provided frontline customer service
- Kept games moving while enforcing the rules of the game.
Education
High School Diploma -
Windham High School
06.1997
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Some Microsoft Excel
- Some Microsoft Word
- UKG Time Editor
Timeline
Shift Manager
MGM Springfield
09.2023 - Current
Swing Shift ASM
MGM Springfield
04.2022 - 09.2023
Floor Supervisor
MGM Springfield
02.2020 - 04.2022
Poker Dealer
Foxwoods
03.2003 - 07.2018
High School Diploma -
Windham High School
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