Christian Mercado
Bellevue,NE
Summary
Dynamic leader with a proven track record at the US Air Force, specializing in healthcare management and medical readiness. Excelled in staff management and project management, establishing robust relationships and leading high-stakes operations with precision. Demonstrated expertise in Microsoft Excel and fostering team collaboration, significantly enhancing operational efficiency and patient care standards.
Overview
7
7
years of professional experience
Work History
Supervisor Healthcare Management
US Air Force Base
Bellevue, NE
07.2019 - Current
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Explained policies, procedures and services to patients.
- Served as a liaison between hospital administration and external agencies such as accrediting bodies or legal counsels.
- Provided feedback on individual performance based on established criteria.
- Collaborated with staff members at all levels to maintain a culture of safety and continuous improvement.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Monitored data trends and reported findings to senior management teams.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Evaluated personnel training needs related to healthcare quality management principles.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Investigated customer complaints regarding service delivery issues.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Communicated with patients with compassion while keeping medical information private.
White House Medical Unit Team Leader
US Air Force
Washington, DC
10.2020 - 04.2021
- Oversaw a 40-member team for the operations of the White House Medical Unit, the U.S. Vice President's Office, and the Secret Service.
- Established a temporary medical testing site within 36 hours to support medical screening ahead of the Presidential inauguration, and cleared over 1,200 personnel without operational stoppage.
- Scheduling medical services for multi-state operations, and distributing staff effectively to assess high-visibility requirements for United States presidential support offices.
Healthcare Management, Medical Readiness
US Air Force
Bellevue, NE
10.2017 - 07.2019
- Coordinated disaster response and recovery exercises with local entities, in accordance with US Air Force and local government policies.
- Managed hospital staff to respond to multinational medical support operations across seven different countries.
- Maintained real-time data and metrics that were directly reported to the hospital director.
Education
Spanish Language and Literature
University of Puerto Rico
San Juan, PRHealthcare Management
Air Force Community College
Skills
- Schedule development
- Department organization
- Training and mentoring
- Staff management
- Processes and procedures
- Verbal and written communication
- Staff discipline
- Project management
- Workflow management
- Policy enforcement
- Microsoft Word, Excel, and Teams experience
- Goal oriented
- Relationship building
- Leadership
Affiliations
- In addition to being passionate about healthcare, I excel in culinary arts. Additionally, I enjoy writing essays, prose and poetry both in English and Spanish.
Accomplishments
- Joint Service Commendation Medal from the Department of Defense
- Commendation Medal from the Department of US Air Force
- US Air Force Achievement Medal (x3)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
White House Medical Unit Team Leader
US Air Force
10.2020 - 04.2021
Supervisor Healthcare Management
US Air Force Base
07.2019 - Current
Healthcare Management, Medical Readiness
US Air Force
10.2017 - 07.2019
Spanish Language and Literature
University of Puerto Rico
Healthcare Management
Air Force Community College
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