Christian Milller
Elizabeth City
Summary
IT professional with solid background in providing technical support across various platforms. Highly skilled in diagnosing and resolving hardware and software issues, ensuring smooth IT operations. Known for strong collaborative skills and ability to adapt quickly to changing environments, fostering reliable and results-driven work ethic.
Overview
4
4
years of professional experience
Work History
IT Help Desk Technician I
Eplus
11.2023 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Experienced troubleshooting a large variety of devices, software, and applications.
CEO
Local 3D Corp
12.2020 - 09.2023
- Manufacturing and selling thousands of custom-made items.
- Self-motivated, with a strong sense of personal responsibility.
- Provided 5 star customer services to clients, while ensuring strict quality control standards.
IT Help Desk Technician I
Dollar Tree
08.2019 - 12.2020
- Computer hardware replacement project and network replacement project.
- Strong leadership skills providing support and guidance to my all of my colleagues.
- Assisted technicians with configuring and installing operating systems on computers.
Website Programmer
LEGACYWEBCREATIONS
06.2015 - 08.2018
- Designed and implemented email marketing campaigns, utilizing HTML and CSS to ensure compatibility across multiple platforms.
- Developed interactive web applications using JavaScript and jQuery, increasing user engagement on client websites.
Pizza Chef
Domino's Pizza
10.2013 - 06.2015
- Operated pizza oven and the cashier.
Chef
Sonic
11.2011 - 04.2012
- Prepared meals efficiently under time constraints for timely service during peak hours.
Plumbing Assistance
ACE PLUMMING & PUMP
11.2005 - 04.2010
- Repaired plumbing systems, components, and equipment.
Education
Associate of Science - Information Technology
ECPI University
5555 Greenwich Road, Virginia Beach.Skills
- Four years of experience with Help Desk Tier 1 roles
- Command line functions
- Technical issues analysis
- Printer troubleshooting
- Mobile device support
- Application support
- Ticket Systems
- Virtual Machines
- Security protocols
- IT documentation
- Remote support
- Active directory
- Mac systems
Timeline
IT Help Desk Technician I
Eplus
11.2023 - Current
CEO
Local 3D Corp
12.2020 - 09.2023
IT Help Desk Technician I
Dollar Tree
08.2019 - 12.2020
Website Programmer
LEGACYWEBCREATIONS
06.2015 - 08.2018
Pizza Chef
Domino's Pizza
10.2013 - 06.2015
Chef
Sonic
11.2011 - 04.2012
Plumbing Assistance
ACE PLUMMING & PUMP
11.2005 - 04.2010
Associate of Science - Information Technology
ECPI University
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