Christian Moore
Nashville,TN
Summary
Dynamic hospitality professional with extensive experience at multiple establishments over the past decade. Proven track record in team management and conflict mediation, successfully implementing training programs that elevated service standards. Skilled in vendor negotiation and maintaining sanitation standards, ensuring exceptional guest experiences in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Maître D'Hôtel
Drusie and Darr by Jean-Georges
04.2024 - Current
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Implemented training program for front of house staff to maintain high standards of customer service.
Marketing Manager
TSG4 Cannabis
01.2023 - 01.2024
- Boosted brand awareness and generated leads while managing social media and local marketing campaigns and programs.
- Led preparation of marketing copy, images, videos, emails, and other collateral.
- Oversaw end-of-business sales and brand dissolution.
Dasher
DoorDash
08.2018 - 11.2021
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Developed and maintained professional relations between customer, store personnel, and company.
- Verified orders prior to completing deliveries to avoid customer complaints.
Guest Experience Manager
CAVA
07.2021 - 10.2021
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
Assistant General Manager
Mexi-Wing VII
01.2014 - 02.2020
- Demonstrated multifaceted hospitality expertise, excelling in service (lead serving, bartending), operational efficiency (to-go/catering, holiday and sports specials, vendor relations and contracts), and team leadership (managing/scheduling up to 20 employees).
- Successfully managed and executed high-volume operations, including holiday and sports event specials, while maintaining accurate financial records and fostering positive vendor relationships.
- Provided exceptional customer service by effectively addressing and resolving customer complaints, contributing to a positive dining experience.
Education
High School Diploma -
STEM School Chattanooga
Chattanooga, TN05-2017
Skills
- Team and service management
- Conflict mediation
- Employee scheduling
- Sanitation standards
- Vendor negotiation
- Spanish proficiency
Certification
- Licensed - TN Alcoholic Beverage Commision
Timeline
Maître D'Hôtel
Drusie and Darr by Jean-Georges
04.2024 - Current
Marketing Manager
TSG4 Cannabis
01.2023 - 01.2024
Guest Experience Manager
CAVA
07.2021 - 10.2021
Dasher
DoorDash
08.2018 - 11.2021
Assistant General Manager
Mexi-Wing VII
01.2014 - 02.2020
High School Diploma -
STEM School Chattanooga
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