David Jr Ordiales
Pasay City
Summary
Dynamic hospitality manager with a track record of enhancing guest experiences and optimizing service efficiency. Successfully led teams, improved table turnover rates, and implemented effective communication strategies to foster customer loyalty in high-demand restaurant settings.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Maître d'hôtel
Silversea Cruises
Manila
10.2019 - 10.2025
- Managed daily dining room operations to ensure seamless service and exceptional guest experiences.
- Supervised waitstaff to maintain high service standards and optimize table turnover.
- Managed reservations and seating arrangements for optimal dining flow.
- Collaborated with kitchen staff to streamline food preparation and enhance delivery timing.
- Resolved guest inquiries promptly to foster customer satisfaction and loyalty.
- Trained new hires on restaurant etiquette and operational procedures to ensure consistent service quality.
- Maintained active presence on dining room floor to support service efficiency.
- Developed hygiene and safety protocols to comply with regulations and enhance guest trust.
Headwaiter
Scenic Cruises inc.
Manila
10.2019 - 03.2020
- Supervised waitstaff to ensure efficient, courteous service during peak dining hours, enhancing guest satisfaction.
- Coordinated seating arrangements and optimized table assignments to maximize dining room flow and minimize wait times.
- Led training sessions for waitstaff to uphold high standards of service and professionalism, fostering a knowledgeable team.
Headwaiter
Phoenix Reisens Inc.
Manila
07.2015 - 07.2019
- Supervised and coordinated waitstaff to ensure high-quality service delivery.
- Handled guest inquiries and complaints to maximize customer satisfaction and encourage repeat business.
Headwaiter Internal Service
Princess Cruises Inc.
Manila
12.2008 - 01.2013
- Supervised and coordinated waitstaff to ensure high standards of service and efficient table turnover.
- Trained new internal service staff on etiquette protocols and company standards to boost performance.
Waiter
Princess Cruises Inc.
Manila
12.1999 - 12.2008
- Delivered personalized guest service by addressing special requests and resolving complaints to ensure satisfaction.
- Streamlined order taking and delivery through clear communication with team members, optimizing service.
- Coordinated with kitchen and service staff to synchronize order flow, enhancing dining experience.
Junior Waiter
Princess Cruises Inc.
Manila
08.1995 - 02.1999
- Facilitated delivery of food orders from kitchen to guests, contributing to timely service.
- Worked with waitstaff to improve guest satisfaction through coordinated service.
- Prepared dining areas by arranging tables, chairs, and utensils for optimal guest experience.
- Maintained cleanliness and organization of dining area to uphold hygiene standards.
Buffet Boy
Princess Cruises Inc.
Manila
05.1993 - 06.1995
- Set up and replenished buffet stations to maintain continuous, visually appealing food presentation.
- Monitored buffet area for cleanliness and organization to improve guest satisfaction.
- Provided attentive service by clearing plates and addressing questions about buffet selections.
Crew mess cleaner
Princess Cruises Inc.
Manila
06.1992 - 03.1993
- Cleared and cleaned tables, chairs, and dining surfaces after each meal service to ensure a welcoming dining experience.
- Collaborated with kitchen and service staff to restock supplies and utensils, supporting seamless meal service.
- Managed waste disposal and recycling procedures to uphold cleanliness and organization in dining area.
Education
Bachelor of Arts - Political Science, Bachelor of Science in Foreign Service
Lyceum of The Philippines University
ManilaSkills
- Hospitality management
- Customer service excellence
- Leadership skills
- Communication proficiency
Certification
- Crisis Management, 05/01/25, Safety Training for Personnel Providing Direct Service to Passengers in passenger Spaces. Completed Crisis Management and Emergency Response Training tailored for hospitality professionals.
- Crowd Management, 05/01/25, Passenger Ship Crowd Management Training. Completed specialized training in emergency crowd evacuation techniques on passenger ships.
- Basic Training / SOLAS, 04/01/24, Basic Fire Fighting. Completion of Basic Safety Training compliant with SOLAS regulations. Certification in Personal Survival Techniques for maritime safety. Training in Elementary First Aid for emergency response. Instruction in Personal Safety and Social Responsibilities aboard ships.
- SSD, 12/01/13, Ship Security Awareness Training and Seafarers with Designated Security Duties. Demonstrated proficiency in implementing security measures to safeguard vessel and personnel.
Personal Information
- Date of Birth: 05/09/68
- Gender: Male
- Nationality: Filipino
- Marital Status: Married
- Place of Birth: Pasay City
Languages
- French
- German
- English
- French
- German
Custom Section
P6374169B, 02/24/21, 02/23/31, A0404930, 04/14/25, 04/14/35, 05/19/22, 05/11/27
Timeline
Maître d'hôtel
Silversea Cruises
10.2019 - 10.2025
Headwaiter
Scenic Cruises inc.
10.2019 - 03.2020
Headwaiter
Phoenix Reisens Inc.
07.2015 - 07.2019
Headwaiter Internal Service
Princess Cruises Inc.
12.2008 - 01.2013
Waiter
Princess Cruises Inc.
12.1999 - 12.2008
Junior Waiter
Princess Cruises Inc.
08.1995 - 02.1999
Buffet Boy
Princess Cruises Inc.
05.1993 - 06.1995
Crew mess cleaner
Princess Cruises Inc.
06.1992 - 03.1993
Bachelor of Arts - Political Science, Bachelor of Science in Foreign Service
Lyceum of The Philippines University