Christian Moore
1777 Winston Dr Memphis,TN
Summary
Detail-oriented and team-focused professional with a strong background in customer support and office operations. Known for being a reliable team player who actively supports colleagues and takes initiative in solving problems. Highly people-oriented with a passion for guiding customers and teams toward effective resolutions. Proven experience in customer service, office management, documentation, communication, and business operations. Skilled at maintaining positive client relationships and improving support workflows. Currently expanding technical expertise by studying for the CompTIA A+ certification, with a goal of transitioning into IT support and service management roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Development Representative
Gossett Volkswagen
Memphis, Tennessee
02.2024 - Current
- Manage client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues
- Develop rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy
- Reduce response time by implementing efficient processes for handling customer requests and concerns
- Strengthen customer relationships by listening to customer concerns and giving priority to service requirements
- Stay up to date on the financial incentives that manufacturers are offering as well as in-depth knowledge regarding the performance and features of vehicles in inventory
- Communicate with sales team to keep track of the deals being structured for customers in order to keep both customer and sales team updated
- Efficiently persuade customers to come into dealership in order to meet with the sales and finance departments
- Answer any and all questions customers may have about vehicles and purchasing process
- Respond quickly to inquiries from potential customers via phone or email
- Suggest ideas for improving customer experience based on feedback from existing customers
Accounts Payable Specialist
Hatfield & Associates
Memphis, Tennessee
07.2023 - 02.2024
- Overlook all invoices and freight bills for specified accounts
- Check for corresponding emails and proof of accessorial fees
- Verify tariffs by searching company public drive files and or consignee website
- Cut back any unverified or unproven fees or send them to superiors for further review
- Manually compose and enter freight bills that are not in system yet
- Pay freight bill when done auditing it
- Attend monthly team meetings
- Handle high-volume invoice processing with minimal supervision
- Answer inquiries from internal departments regarding accounts payable status
- Analyze account data for accuracy and maintained appropriate documentation of transactions
Customer Account Manager
RAC Brands
Memphis, Tennessee
10.2022 - 08.2023
- Gather needed information and documentation from clients
- Enter information into verification system in order to determine approved pricing
- Reach out to clients to collect payment when accounts have balances due
- Set and verify appointments with customers for delivery and or pickup
- Verify bills of lading when accepting deliveries into inventory
- Report heavily past due accounts to upper management
- Assist customers as they browse store
- Call customers' leasing office and or employer to verify residence as well as employment
- Provide product support and resolved customer inquiries promptly
- Maintain accurate records of all transactions in the company's database system
- Analyze customer profiles to identify opportunities for upselling products and services
- Execute successful and timely delivery of solutions to meet accounts' needs
Call Center Agent
TQC Medical Group
Nashville, Tennessee
04.2022 - 10.2022
- Answer incoming calls
- Verify veterans’ information before discussing account
- Ensure that caller is veteran on account or authorized by veteran
- Examine account and let veteran know what appointments are needed according to what is listed
- Find available appointments that coincide with the veterans’ schedule and willingness to travel
- Set appointments and provide veteran with all needed information to attend
- Elevate calls to tier 2 as needed
- Summarize every call in notation sections
- Enter tickets for special procedures and accommodations needed by veteran
Customer Service Advocate
Carvana
Nashville, Tennessee
07.2021 - 04.2022
- Operate business iPads and desktops
- Gather all needed information for customer appointment
- Travel to customer, in company vehicle, to complete purchase of customer’s vehicle on behalf of the company
- Upload pictures of vehicle to internal database to confirm condition
- Have customer provide all needed signatures
- Explain all documentation to customer as they overlook paperwork
- Give customer check or initiate direct deposit
- Equip lockbox on window of vehicle and lock key inside
- Edit team Excel sheet to let third party towing company know that vehicle is ready for pickup
- Return all documentation to designated area in office
- Communicate and work directly with Location Manager
- Guide customers in navigating the online platform for a seamless buying experience
- Assisted customers with inquiries regarding vehicle purchasing and delivery processes
- Worked closely with other departments to ensure quality customer service delivery
Office Manager
Chrimoza Tax Solutions, LLC
Memphis, Tennessee
03.2015 - Current
- Company Overview: (seasonal, remote)
- Set and organize appointments for clients
- Manage client information and documentation
- Disposing of out of date, invalid, and unneeded documents
- Respond to telephone and email inquiries
- Greet and accommodate clients
- Gather needed documentation from clients
- Enter all necessary financial information into company database
- Have entry checked by upper management for validation and submission
Education
Bachelor’s Degree - Marketing
University of Tennessee
Knoxville, TN01.2020
High School Diploma -
Bartlett High School
Bartlett, TN01.2018
Skills
Strong Analytical & Problem-Solving Abilities – Adept at diagnosing technical issues and implementing effective solutions
Skilled in Handling Sensitive Data – Experienced in managing confidential user and system information with discretion and care
Customer-Focused Communication – Expertise in providing clear, empathetic, and solutions-oriented support to users
Organized & Detail-Oriented – Efficient at managing tickets, documentation, and support workflows
Experienced in Administrative & Technical Support – Provides reliable back-end assistance to streamline technical operations
Dependable & Timely – Maintains consistent punctuality and meets response time SLAs
Professional Demeanor – Maintains a calm, respectful, and service-oriented attitude under pressure
Eager to Learn & Grow – Actively pursues new technical knowledge, tools, and certifications
Multiline Phone System Operation – Proficient in managing high call volumes with professionalism and efficiency
Call Center Experience – Background in high-paced support environments, managing both inbound and outbound queries
Tech-Savvy – Comfortable navigating various platforms, applications, and remote support tools
Data Entry & Documentation – Accurately logs user interactions, system issues, and resolutions
Issue Resolution & Troubleshooting – Proven track record of resolving customer issues on first contact
Clear & Professional Phone Communication – Maintains a courteous, articulate, and technically informed telephone presence
Accomplishments
Received Salesperson of the Month multiple times in current position.
Certification
- Licensed Health & Life Insurance Agent
Languages
Spanish
Limited
Timeline
Business Development Representative
Gossett Volkswagen
02.2024 - Current
Accounts Payable Specialist
Hatfield & Associates
07.2023 - 02.2024
Customer Account Manager
RAC Brands
10.2022 - 08.2023
Call Center Agent
TQC Medical Group
04.2022 - 10.2022
Customer Service Advocate
Carvana
07.2021 - 04.2022
Office Manager
Chrimoza Tax Solutions, LLC
03.2015 - Current
Bachelor’s Degree - Marketing
University of Tennessee
High School Diploma -
Bartlett High School