Christian Morales Torres
Jacksonville
Summary
Dedicated and professional for almost 6 Years in the hospitality industry in Housekeeping with multiples experience in different areas of the department. Ability to work in a high demand environment with great skill and communication with guest and customers. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers. Skilled in leadership, training and multitask employees in the hospitality industry.
Overview
8
8
years of professional experience
Work History
Assistant Director of Housekeeping
Embassy Suites
Saint Augustine, FL
07.2025 - Current
- Oversaw daily housekeeping operations to ensure high cleanliness standards across all guest rooms and public areas.
- Developed and implemented training programs for housekeeping staff, enhancing service quality and operational efficiency.
- Managed inventory and procurement of cleaning supplies, optimizing costs while maintaining quality standards.
- Conducted regular inspections of guest rooms and facilities, addressing issues promptly to uphold brand reputation.
- Analyzed guest feedback to identify improvement areas, driving satisfaction through tailored service adjustments.
- Led housekeeping team in achieving departmental goals, fostering a culture of teamwork and accountability among staff members.
- Assisted in budget planning and cost management efforts for the department, contributing to overall financial goals.
- Experienced With (PEP, Guest Stay Satisfaction, Quore and Hilton Standards)
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
Housekeeping
Walt Disney World Resorts
Orlando, FL
01.2018 - Current
- Guest rooms by making bed(s), vacuuming, emptying trash, wiping down keyboards, televisions, alarm clocks, telephones, and dusting all surfaces
- Kept up with housekeeping requirements, verifying conformance and completeness with regular inspections.
- Ordered and stocked supplies to avoid shortages and excess inventory. Delivered items requested to our guest in a range time of 15min
- Effective Communication, verbal and writing
- Work Order Preparation
- Knowledge in different car brands and specification
- Strategy Development Bilingual (English and Spanish)
- I practice safe behaviors in everything, do Multitasking and Prioritization.
- Capable to work with Power point, Word and Excel Experience
- Contributed to successful plant housekeeping, arranging for regular trash removal and work area organization.
- Inspected guest rooms daily and worked with housekeeping to resolve ongoing concerns.
- Kept carts clean and organized through regular attention to housekeeping demands.
- Maintained clean and organized environment through regular housekeeping.
Housekeeping Supervisor
Home 2 Suite
Jacksonville, FL
11.2024 - 06.2025
- Maintained performance by assigning daily work tasks to employees.
- Coordinated staff schedules to meet forecasted housekeeping needs.
- Implemented safety procedures for use of chemicals, equipment, and tools by housekeeping staff.
- Inspected guestrooms and public areas throughout facility and monitored housekeeping performance.
- Trained new employees on proper cleaning techniques and procedures.
- Enforced company policies and guidelines among housekeeping department staff.
- Coordinated deep-cleaning projects as needed, including carpet shampooing or furniture polishing.
- Monitored guest satisfaction scores related to cleanliness; made adjustments as needed in response to feedback.
- Addressed guest concerns regarding housekeeping issues and resolved problems promptly.
- Supervised performance of housekeeping and laundry staff through personal inspections and other quality control measures.
Housekeeping manager
Walt Disney World Resorts
Orlando, FL
01.2022 - 01.2023
- Interact with Guests, Cast Members, external service providers, and the local community, to ensure a seamless arrival experience and delivery of superb service
- Recognize, coach, develop and mentor a diverse team of Cast Members
- Ensure an environment where Safety is the priority
- Spend up to 80% of each day working in the operating area and interfacing with Guests and Cast Members
- Monitored guest satisfaction scores related to cleanliness; made adjustments as needed in response to feedback.
- Maintained performance by assigning daily work tasks to employees.
- Coordinated staff schedules to meet forecasted housekeeping needs.
- Fostered positive work environment through effective communication and teamwork among staff members.
- Worked with purchasing department to maintain cleaning supply and equipment inventory.
- Ensured that all lost-and-found items were properly catalogued and stored securely.
Education
Pharmacy Technician -
Atenas College
Manati, PR06.2016
High School Diploma - undefined
Jaime A. Collazo Del Rio
Morovis, PR05.2014
Skills
- Effective Communication
- Work Order Preparation
- PEP, Quore, Guest Score Satisfaction experienced
- Strategy Development
- Bilingual (English and Spanish)
- Multitasking
- Prioritization
- PowerPoint
- Word
- Excel
- Employee evaluations
- Room occupancy verification
- Staff evaluations
- Task assignment
- Customer service
- Team performance management
- Maintenance coordination
- Staff training and development
LANGUAGE
Spanish - Native
English - Advanced
Timeline
Assistant Director of Housekeeping
Embassy Suites
07.2025 - Current
Housekeeping Supervisor
Home 2 Suite
11.2024 - 06.2025
Housekeeping manager
Walt Disney World Resorts
01.2022 - 01.2023
Housekeeping
Walt Disney World Resorts
01.2018 - Current
High School Diploma - undefined
Jaime A. Collazo Del Rio
Pharmacy Technician -
Atenas College