Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosa Medina

Las Vegas,NV

Summary

With a proven track record at Mandalay Bay Resort & Casino Las Vegas, I excel in elevating guest satisfaction and maintaining rigorous health and safety standards. Expert in staff training and development, I've significantly enhanced housekeeping operations, achieving a notable increase in positive guest feedback. My leadership ensures peak team performance and impeccable cleanliness, embodying commitment and efficiency.

Housekeeping professional known for high standards and delivering results. Adept at managing teams and maintaining exceptional cleanliness standards. Reliable team player with focus on collaboration and adaptability. Proficient in training staff and optimizing housekeeping processes.

Overview

14
14
years of professional experience

Work History

Assistant Director of Housekeeping

One Source Solutions
06.2024 - Current
  • Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
  • Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
  • Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
  • Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
  • Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
  • Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
  • Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
  • Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
  • Worked with front desk to respond promptly to all guest requests.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

PAD Manager

Fontaine Bleau
Las Vegas, Nevada
02.2025 - 08.2025
  • Led team in developing operational strategies and improving workflow efficiency.
  • Coordinated cross-departmental meetings to align project goals and timelines.
  • Managed resource allocation to ensure optimal use of personnel and materials.
  • Oversaw training programs for new employees on company policies and procedures.
  • Implemented quality control measures to maintain high standards in service delivery.
  • Analyzed performance data to identify areas for process improvement and efficiency gains.
  • Facilitated conflict resolution among team members to promote a positive work environment.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Preventive Maintenance

Mandalay Bay Hotel & Casino
04.2016 - 06.2024
  • Upheld company standards for cleanliness and organization throughout work areas, promoting an efficient workspace for all technicians.
  • Conducted routine facility inspections to identify areas requiring maintenance or improvement, prioritizing tasks based on urgency and available resources.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Collaborated with other departments to coordinate projects and ensure seamless execution of services across all areas of the hotel.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.

Housekeeping Manager

Downtown Grand Hotel & Casino
12.2011 - 04.2016
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Managed staff of 300 housekeepers.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Completed schedules, shift reports, and other business documentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
  • Established and enforced safety protocols and guidelines for staff.

Education

GED -

State Of Nevada Department Of Education
Las Vegas, NV
11-2007

Skills

  • Guest satisfaction
  • Health and safety
  • Sanitation standards
  • Recruitment and hiring
  • Task delegation
  • Scheduling coordination
  • Housekeeping operations
  • Room inspection
  • Customer service
  • Cleaning practices
  • Cleaning and sanitation
  • Customer service-focused
  • Training and mentoring
  • Staff training and development
  • Task assignment
  • Guest relations
  • Payroll administration
  • Staff evaluations
  • Performance evaluation
  • Staff management
  • Quality control
  • Training development
  • Operational efficiency
  • Cross-departmental collaboration
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Scheduling optimization
  • Quality assurance controls

Languages

5

Timeline

PAD Manager

Fontaine Bleau
02.2025 - 08.2025

Assistant Director of Housekeeping

One Source Solutions
06.2024 - Current

Preventive Maintenance

Mandalay Bay Hotel & Casino
04.2016 - 06.2024

Housekeeping Manager

Downtown Grand Hotel & Casino
12.2011 - 04.2016

GED -

State Of Nevada Department Of Education

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Rosa Medina