Christian Moreno

Hugo’s Invitados

09.2018 - Current

Closed out cash register and prepared cashier report at close of business.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Mentored and trained staff members to ensure exceptional customer service standards.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Summary