Christian Ngo
Santa Barbara,CA
Summary
Professional in engineering field with strong foundation in testing and quality assurance. Brings valuable experience in identifying and resolving test issues, ensuring product reliability. Known for effective team collaboration and adaptability to evolving project needs, showcasing analytical skills and attention to detail.
Overview
17
17
years of professional experience
Work History
Business Owner
Christian Ngo
San Jose, CA
12.2019 - Current
- Oversaw and promoted business on social media platforms daily to create and maximize brand identity and generate revenue.
- Collaborated with and trained employee to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Resolved issues quickly through thorough research and quick decision-making skills. Provided options and multiple creative solutions to customers in regards to their budgets and functionality.
- Consulted with customers to understand needs and finalize purchase orders and services, while also building a genuine long term relationship.
- Kept up-to-date on regulatory changes affecting business operations.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw company social media and marketing efforts to expand brand awareness and attract new customers.
- Kept building areas organized and functional to promote business productivity and deliver professional appeal to customers.
- Implemented standard operating procedures, training programs and office management systems to train workers and streamline workflows.
- 2.5 years of experience with MIG, TIG, and TIG AC Welding, Custom fabrication, and suspension component redesign.
- 1 year of experience 90's Automotive ECU diagnoses, standalone ECU wiring and tuning. EFI Engine tuning, and various sensor calibration and wiring.
- 1.5 years experience Engine rebuilding and assembly (inline 4 and 6 cylinder engines, and Rotary engines)
- Installed and partially developed Turbocharged systems.
- Installed and calibrated Electronic Air-suspension management systems to specifications of client.
- Installed, tested, diagnosed, and manufactured standalone wiring harness various automotive modules.
- 2.5 years experience with custom vehicle wheel alignment, tire mounting and balancing, and wheel repair.
- Custom autobody metal fabrication and repair, and some experience with automotive paint matching/correction.
- Installed and maintained all of the heavy duty equipment in my shop (2 post lifts, 4 post lifts, tire machines etc.)
Influencer
YouTube
San Jose, CA
06.2017 - 11.2021
- Created informative content such as tutorials and step by step examples for the aftermarket automotive culture.
- Created a personal brand to represent and inspire other car enthusiast to pursue a passion in building drift cars.
- Partnered with various aftermarket parts brands such as, Kansei Wheels, Broadway Static suspension, Link ECU, Action Clutch, and many others.
- Created various ads and product reviews for tech and automotive related products.
- 3 Years of experience with Final Cut Pro X and other various media editing software.
- Traveled to various cities in California to promote live events and shows, sold merchandise, interacted with fans, and built many relationships.
- Worked with the media team at Formula Drift and Hoonigans, to produce striking and eye catching automotive action scenes.
- Attended and documented various Drift events with personal builds, demonstrating supplemental skill, and possibly inspiring others to participate in the sport.
- Worked with others to help build and promote their brand in regards to film, photography, editing, and vision with a niche demographic of show cars, expanding the culture entirely.
- Strengthened brand to engage social media community by producing creative and compelling content.
- Implemented strategic plan to grow social media audiences for key demographics.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Replenished product stock to maintain appropriate levels and meet expected sales demands.
- Highly involved in increasing community moral and standards, by developing a positive environment for other to express their interests in the automotive industry.
Assistant Manager
King Aquarium
San Jose, CA
05.2009 - 07.2013
- Understood customer needs and made recommendations based on livestock health and compatibility to meet and exceed sales goals of $2500-$4000 in daily sales.
- Applied strong problem-solving and critical thinking skills to resolve conflicts and maintained key relationships with both consumers and businesses
- Delivered high-quality customer service through deep commitment to knowledge and maintained a friendly, outgoing personality to build customer loyalty.
- Learned all aspects of Freshwater and Saltwater Aquarium business from the ground-up to fully understand every operational facet and contribute to long-term business success.
- Increased purchase totals by providing strong recommendations based on stated customer preferences, budget targets, and tank and species compatibility.
- Managed deposits by accurately monitoring financial transactions and business inventory to eliminate discrepancies.
- Built and maintained positive relationships with peers and supported upper management when needed to drive team success.
- Assisted in store opening by setting up office space, computers and cash registers, setting up display tanks including aqua-scaping with colorful and compatible livestock.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Assisted customers by asking open-ended questions regarding their at home fish tank to understand needs and suggest suitable merchandise.
- Calculated market pricing based on business supply, applied discounts and processed payments and exchanges accurately.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Boosted security throughout store to reduce shrink and discourage theft by strategically wiring and placing security methods in high and low traffic areas.
Education
Associate of Science - Computer Science And Programming
Santa Barbara City College
Santa Barbara, CA05.2016
Skills
- Cost Control and Budgeting
- Talent Allocation
- Relationship Building
- Risk Mitigation and Management
- Process Improvements
- Cost Reduction
- Focus and Follow-Through
- Issue Resolution
- Test case design
- Manual testing
- Functional testing
- Electronics troubleshooting
Education and Training
other
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Timeline
Business Owner
Christian Ngo
12.2019 - Current
Influencer
YouTube
06.2017 - 11.2021
Assistant Manager
King Aquarium
05.2009 - 07.2013
Associate of Science - Computer Science And Programming
Santa Barbara City College