Christian Nieves
Orlando
Summary
Proven leader and efficient multitasker, I excelled at Splitsville Luxury Lanes by streamlining service processes and fostering team collaboration. With a knack for adaptability and a keen eye for detail, I significantly enhanced customer satisfaction and operational efficiency. My expertise in problem-solving and time management consistently led to notable achievements, including a promotion to Senior Lead and recognition as Employee of the Quarter.
Overview
8
8
years of professional experience
Work History
Barback
Splitsville Luxury Lanes
02.2024 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and plates.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Lead Busser
Splitsville Luxury Lanes
11.2023 - 02.2024
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Promoted to Trainer.
- Promoted to Lead.
- Promoted to Senior Lead.
- Employee of the Quarter.
Food Runner
Splitsville Luxury Lanes
08.2023 - 09.2023
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
Busser
Planet Hollywood
06.2019 - 10.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
Busser
Trex Cafe
04.2018 - 03.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Host
Trex Cafe
07.2016 - 04.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate of Arts - Business Management
Valencia College
Orlando, FL2019
High School Diploma -
Poinciana High School
Kissimmee, FL06.2016
Skills
- Adaptability and Resilience
- Attention to Detail
- Leadership and Decision Making
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
Timeline
Barback
Splitsville Luxury Lanes
02.2024 - Current
Lead Busser
Splitsville Luxury Lanes
11.2023 - 02.2024
Food Runner
Splitsville Luxury Lanes
08.2023 - 09.2023
Busser
Planet Hollywood
06.2019 - 10.2022
Busser
Trex Cafe
04.2018 - 03.2020
Host
Trex Cafe
07.2016 - 04.2018
Associate of Arts - Business Management
Valencia College
High School Diploma -
Poinciana High School
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