Christian Oaks
Houston,TX
Summary
Highly motivated sales professional dedicated to building loyal clientele through exceptional delivery of customer service. Effective communicator with proven negotiation skills that benefit margins while keeping customers happy. Capable team player well-versed in pawn shop operation and regulations. Knowledgeable about many different merchandise markets, conflict resolution strategies and cataloging techniques. Productive, amiable and charming professional offering excellent negotiation skills. Skilled Pawnbroker well-known for satisfying customers from all backgrounds with friendly service and extensive knowledge of fair item values. Offering 3+ years of experience in pawn shops.
Overview
6
6
years of professional experience
Work History
Lead Pawnbroker
EZCorp Corporate Office
01.2022 - Current
- Organized store shelves to display most attractive inventory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Influenced the successful achievement of store goals through proactive leadership initiatives.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Accurately and tactfully collected loan payments from customers, collecting over $18,000 daily and keeping detailed track in POS2.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Managed inventory effectively, ensuring optimal stock levels and minimizing excess or outdated items.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Handled cash transactions accurately while maintaining strict adherence to financial security protocols.
- Welcomed customers to shop and offered to answer questions on merchandise.
Shelf Stocker
Valero
01.2020 - 11.2021
- Consistently lifted materials weighing as much as 50 pounds.
- Picked and packed order items.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Participated in inventory audits, contributing to accurate stock counts and minimizing discrepancies.
- Unloaded arriving product stock and moved to store display areas.
- Prepared and checked outbound shipments for accuracy.
- Maintained stockroom records and generated reports for management.
Scare Actor
Houston Terror Dome
09.2017 - 11.2021
- Learned scripts to understand characters' relationships and develop role interpretations.
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.
- Made necessary adjustments to acting, following guidance and requests from directors.
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Collaborated with other performers for scene and character development.
- Teamed on clean up of set and location at end of performance to prepare for next performance.
- Maintained professional attitude and demeanor at all times.
- Memorized lines quickly and delivered convincingly in different acting settings.
Education
High School Diploma -
Channelview High School
Channelview, TX05.2019
Skills
- Merchandising Strategies
- Business knowledge
- Training and coaching
- Advanced Sales Techniques
- Employee Training and Development
- Loss prevention awareness
- Security Procedures
- Processing payments
- Recordkeeping skills
- Compliance requirements
- Item evaluations
- Merchandise purchasing
- Opening and closing procedures
- Customer Relationship Building
- Sales proficiency
- Financial Management
- Cash Handling
Timeline
Lead Pawnbroker
EZCorp Corporate Office
01.2022 - Current
Shelf Stocker
Valero
01.2020 - 11.2021
Scare Actor
Houston Terror Dome
09.2017 - 11.2021
High School Diploma -
Channelview High School
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