Luis Gabriel Rastelli
Hollywood
Summary
Dynamic professional with extensive experience as a Lead Pawnbroker at EZCorp, excelling in customer relationship building and inventory management. Proven track record in streamlining loan processes, enhancing customer satisfaction, and training staff. Strong negotiation skills and financial analysis proficiency drive organizational growth and operational efficiency.
Professional pawnbroker with strong expertise in valuation, negotiation, and customer service. Proven track record in optimizing inventory management and driving sales through effective team collaboration. Adept at adapting to changing market needs and maintaining high standards in service delivery. Reliable and focused on achieving tangible results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Pawnbroker
EZCorp Corporate Office
Davie, FL
02.2023 - Current
- Supervised daily operations and staff activities, ensuring compliance with company policies.
- Mentored new team members, enhancing their knowledge of pawnbroking procedures and customer service standards.
- Evaluated pawn transactions to assess value and ensure accurate pricing for clients.
- Implemented process improvements that streamlined transaction workflows and reduced customer wait times.
- Working on daily dropped items pricing them and display them on the sales floor.
- Opening and closing procedures balance the vault.
- Coordinated with corporate office on strategic initiatives, aligning local operations with overall business goals.
- Handled cash transactions accurately while maintaining strict adherence to financial security protocols.
- Streamlined loan processes for faster transactions, resulting in improved customer experience.
- Maintained a clean, organized store environment that promoted a positive shopping experience for customers.
- Cultivated a professional work atmosphere by enforcing established policies and upholding ethical business practices.
- Resolved customer complaints promptly and professionally, retaining valuable business relationships.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Performed store open and close procedures as part of shift responsibilities.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Negotiated prices, terms of sales and service agreements.
- Participating in management weekly zoom meetings to increase productivity and team leadership.
Car Salesperson
Easy Cars
Miami, FL
04.2019 - 12.2022
- Developed strong product knowledge to effectively assist customers in vehicle selection.
- Built and maintained relationships with clients, enhancing customer satisfaction and loyalty.
- Negotiated contracts and financing options, ensuring favorable terms for customers.
- Coordinated test drives, providing detailed vehicle demonstrations to potential buyers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Pawnbroker
Friendly Pawn
Miami Gardens, FL
02.2016 - 01.2019
- Evaluated customer items for pawn value using industry knowledge and market trends.
- Facilitated efficient inventory management through accurate tracking systems and documentation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Conducted thorough risk assessments to ensure compliance with legal regulations and policies.
Education
High School Diploma -
Miami Beach Senior High
Miami Beach12-1993
Skills
- Organizational growth
- Customer relationship building
- Employee training and development
- Strong negotiation
- Inventory management expertise
- Merchandising strategies
- Regulatory compliance
- Financial analysis proficiency
- Cash handling experience
- Loan processing expertise
- Effective communicator
- Negotiations
- Cash flow management
- Inventory management
- Sales proficiency
- Loan processing
- Negotiation
- Upselling techniques
- Item pricing
- Loan writing
Certification
- CSP - Certified Sales Professional
- CPSP - Certified Professional Sales Person
Languages
Spanish
Full Professional
Timeline
Lead Pawnbroker
EZCorp Corporate Office
02.2023 - Current
Car Salesperson
Easy Cars
04.2019 - 12.2022
Pawnbroker
Friendly Pawn
02.2016 - 01.2019
High School Diploma -
Miami Beach Senior High