Caitlyn Searcy
Durant
Summary
Dynamic professional with a proven track record at EzPawn, excelling in customer relationship building and employee training. Spearheaded marketing strategies that enhanced store visibility and drove customer engagement. Adept at negotiation and conflict resolution, consistently achieving store goals while fostering a positive team environment.
Overview
9
9
years of professional experience
Work History
Lead Pawnbroker
EzPawn
03.2024 - 02.2025
- Developed marketing strategies that increased store visibility and attracted new customers.
- Trained new team members on company policies, procedures, and best practices to ensure consistent performance standards.
- Influenced the successful achievement of store goals through proactive leadership initiatives.
- Collaborated with law enforcement agencies to prevent fraudulent activities and recover stolen goods.
- Increased customer satisfaction by providing exceptional service and building rapport with regular clientele.
- Resolved customer complaints promptly and professionally, retaining valuable business relationships.
Sales Associate
Choctaw Travel Plaza
01.2023 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Choctaw Travel Plaza
01.2022 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Office Manager
Personalized Answering Service, LLC
07.2017 - 12.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Delivery Driver
O'Reilly Auto Parts
08.2016 - 07.2017
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Norman High School North
Norman, OKSkills
- Organizational growth
- Customer relationship building
- Employee training and development
- Strong negotiation
Timeline
Lead Pawnbroker
EzPawn
03.2024 - 02.2025
Sales Associate
Choctaw Travel Plaza
01.2023 - 03.2023
Sales Associate
Choctaw Travel Plaza
01.2022 - 05.2022
Office Manager
Personalized Answering Service, LLC
07.2017 - 12.2019
Delivery Driver
O'Reilly Auto Parts
08.2016 - 07.2017
High School Diploma -
Norman High School North
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