Christian Oliver
Marshall ,TX
Summary
Seeking a long-term position with a stable company to incorporate my years of expertise in providing excellent customer service, problem solving to a great team. I am a hardworking, fast learner, and dedicated to delivering the right solution. l
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TTEC
11.2022 - 02.2025
- Follow up with customers about resolved issues to maintain high standards of customer service.
- Assist with toll billing/payment processing
- Online navigation
- Assist with troubleshooting
- Descalation
- Technical troubleshooting
- Inbound calls
Customer Service Representative
Connexion Point
08.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
IKEA/WEBHELP
02.2022 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Order status/Shipping status
- Delivery
Customer Service Representative
INNOSOURCE/MRCOOPER
11.2020 - 12.2021
- Providing excellent customer service for all inbound and outbound calls for mortgage loan assistance to existing customers, future borrowers and third-parties
- Assisting with all mortgage origination, closing documentation, and general questions and processing requests
- Inbound Calls
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Refinancing
- Promoted available products and services to customers during service, account management, and order calls.
- Reviewed and validated details of loan applications and closing documentation.
- Assisted mortgage loan processing
Claims Examiner
Blue Cross Blue Shield of Texas
06.2020 - 11.2020
- Collaborated with healthcare providers to obtain necessary medical information.
- Evaluated claims for accuracy and compliance with company policies and regulations.
MEDICATION AIDE
OAKWOOD ASSISTED LIVING
12.2019 - 04.2020
- Passing out medication to all residents at the facility
- Documenting all outgoing meds appropriately team lead
- Assisting residents with personal duties and meals servings
- Administer medications accurately to residents following established protocols and safety guidelines.
- Monitor resident health status, reporting any changes to nursing staff promptly.
- Assist in creating individualized care plans, ensuring alignment with resident needs and preferences.
- Train new staff on medication administration procedures and compliance standards.
Education
High School Diploma -
Marshall High School
Marshall, TX06.2015
Skills
- Data Entry
- CPT coding
- ICD-10
- Microsoft Office
- Medical Coding
- Insurance Verification
- Customer Service
- Problem Solving
- Training
- Management
- Organization Skills
- Marketing
- Inventory
- Retail Sales
- Cash Handling
- Proficiency in software
- Payment acceptance
- Call center background
- Debt negotiation
- Repayment plan structuring
- Outbound calling
- Collections
- Payment posting
- Technical troubleshooting
- Technical support
- Remote support
- Active listening
Timeline
Customer Service Representative
TTEC
11.2022 - 02.2025
Customer Service Representative
Connexion Point
08.2022 - 11.2022
Customer Service Representative
IKEA/WEBHELP
02.2022 - 08.2022
Customer Service Representative
INNOSOURCE/MRCOOPER
11.2020 - 12.2021
Claims Examiner
Blue Cross Blue Shield of Texas
06.2020 - 11.2020
MEDICATION AIDE
OAKWOOD ASSISTED LIVING
12.2019 - 04.2020
High School Diploma -
Marshall High School