Aileen Ortiz
Wasco,CA
Summary
Organized and reliable Office Clerk Assistant with background in administrative support, document management, and customer service. Skilled at managing office supplies inventory, and scheduling appointments. Strengths include problem-solving skills, ability to work under pressure, multitasking abilities, and ability to easily adapt to new environments. Contributed to the improvement of office efficiency and productivity in previous roles through meticulous organization and proactive communication.
Overview
4
4
years of professional experience
Work History
Healthcare Office Services Technician
Kern County: BHRS
Bakersfield, CA
03.2025 - Current
- Organized files and documents using filing systems to ensure easy retrieval when needed.
- Ensured compliance with health and safety standards in the workplace following established protocols.
- Answered telephones calls promptly in a professional manner while providing information about services offered by the organization
- Maintained a neat working environment by cleaning workstations regularly and disposing of any waste materials properly.
- Implemented procedures for data entry into organizational databases accurately maintaining confidentiality at all times.
- Managed daily operations of reception area including greeting visitors warmly upon arrival.
- Monitored inventory levels of office supplies to ensure adequate stock is available at all times.
- Sorted incoming mail into appropriate categories for further processing or distribution within the organization.
- Billing clients for daily services inquired.
- Create and schedule appointments for corresponding doctor using specified software.
Office Clerk Assistant
M&M Income Tax Service
Shafter, CA
01.2024 - 03.2025
- Answered telephones, directed calls and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered messages and ran errands.
- Developed organizational filing systems for confidential customer records and reports.
- Copied, sorted and filed records of office activities and business transactions.
- Monitored office supply stock levels, and placed timely orders for replenishment.
- Collected rent from over 150+ properties
- Summed up all rent payments to make sure it coincided with monthly expectations.
- Prepared bank deposits on a daily basis, ensuring the accuracy of all transactions.
New Student Orientation
California State University of Bakersfield
Bakersfield, CA
06.2022 - 12.2023
- Conducted new student orientation sessions and provided information about university services, policies, and procedures.
- Recorded and tracked all orientation fee payments.
- Reconciled all payments and made sure they matched # of attendees.
- Tracked all payments from all 'Orientation' gear sold.
- Made sure inventory was stocked
- Reconciled inventory sales to make sure it coincided with weekly expectations
- Made timely orders when inventory needed to be restocked.
- Ensured the accuracy of the master Excel sheet of all student attendances to orientation.
- Served as a resource person during events by providing directions or answering questions from participants.
- Managed various technology platforms used during orientations, such as online surveys, and virtual meetings.
- Maintained detailed records of all orientations attended by new students.
- Organized social gatherings throughout the year for first-year students to promote community building among peers.
- Tracked data related to student participation in orientation programs using appropriate software tool
Education
High School Diploma -
McFarland High School Early College
McFarland06-2022
Some College (No Degree) - Spanish/Business
CSU Bakersfield
BakersfieldSkills
- Phone Etiquette
- Data Entry and Collection
- Records Management
- Records Keeping
- Attention To Detail
- Customer Service
- Deadline Adherence
- Adaptability
Timeline
Healthcare Office Services Technician
Kern County: BHRS
03.2025 - Current
Office Clerk Assistant
M&M Income Tax Service
01.2024 - 03.2025
New Student Orientation
California State University of Bakersfield
06.2022 - 12.2023
High School Diploma -
McFarland High School Early College
Some College (No Degree) - Spanish/Business
CSU Bakersfield