Summary
Work History
Education
Skills
Software
AssistantManager
Christian Osuna

Christian Osuna

Graphic Designer
Miami,FL

Summary

Results-oriented Graphic Artist successful at applying technical skills to create art that informs and engages customers. Clear communicator and collaborative team player with an eye for detail and skill in customer relations.

Work History

Customer Service Representative

The GLD Shop
Miami, FL
04.2021 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer emails, chats and telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.

Sales Associate

Lowe's Home Improvement
Miami, FL
08.2020 - 04.2021
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.

Cashier

Lowe's Home Improvement
Miami, FL
12.2018 - 08.2020
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Assistant Graphic Designer

J&B Importers, Inc.
Miami, FL
06.2015 - 11.2018
  • Designed website layouts, templates and unique branded looks.
  • Coordinated, created and scheduled content, designs and periodic updates to company website.
  • Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
  • Completed final touches for projects such as images sizes and font selection.
  • Created digital image files for use in digital and traditional printing methods.
  • Employed design fundamentals when selecting typography, composition, layout and color in design work.

Education

BFA - Graphic Design

Florida International University
Miami, FL
01.2019 - Current

Associate of Arts - Graphic Design

Miami Dade College
Miami, FL
08.2015 - 05.2018

High School Diploma -

Robert Morgan Educational Center
Miami, FL
08.2011 - 06.2015

Skills

    Typography

Illustration

Logo creation

Color theory

Adobe Creative Suite

Visual design

Graphic design

Image manipulation

Software

Adobe Creative Cloud

Microsoft Office 365

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Christian OsunaGraphic Designer