Christian Osuna
Peoria,AZ
Summary
Results-driven Collections Representative with a knack for getting debtors to open-up and communicate. Outstanding negotiation and customer service skills. Proficient in processing payments and accurately recording information. Ambitious, personable and trustworthy. Gifted with the unique ability to diffuse tense situations.
Energetic Helper comfortable thriving independently or as part of large team. Skilled in interpreting and reading blueprints and cleaning debris, trash and hazardous materials from sites. Hardworking employee dedicated to quickly completing all tasks and projects.
Overview
10
10
years of professional experience
Work History
Towing Helper
Az towing
Phoenix, Arizona
12.2023 - 11.2024
- Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
- Loaded or unloaded building materials to distribute machinery or tools.
Construction Worker
Arizona verde fire protection
Phoenix, Arizona
05.2023 - 10.2023
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
Customer Service Representative
Hulu
Phoenix, Arizona
02.2020 - 10.2022
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
Collections Representative
Valor Global
Phoenix, AZ
05.2019 - 02.2020
- Negotiated to collect balance in full
- Recorded all information regarding financial status of customers
- Resolved challenging situations with friendly but firm strategies
- Performed targeted collections on past due accounts
- Provided floor support to assist other representatives
Manufacturer
ASSA ABLOY Inc.
Phoenix, AZ
12.2015 - 12.2017
- Preform quality checks on products and parts
- Package finished products and prepare them for shipment
- Rotate through all the tasks required in a particular production process
- Complete production reports to communicate team production level to management
- Maintain production equipment and machinery
- Provide assistance in the production of wiring assemblies
- Supervise assemblers and train employees on job procedures
Retail Associate
Oriellys Auto Parts
Peoria, AZ
05.2015 - 11.2015
- Authorize payment of invoices or return of merchandise
- Inspect merchandise or products to determine value or yield
- Provide clerks with information to print on price tags, such as price, mark-ups or mark-downs, manufacturer number, season code, or style number
- Use computers to organize and locate inventory, and operate spreadsheet and word processing software
Customer Service Representative
411 Local Listings
Phoenix, AZ
12.2014 - 05.2015
- Compiled customer feedback and recommended service delivery improvements to management
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Kept records of calls placed and received, and of related toll charges
Education
Diploma -
Hope High School
Phoenix, AZ4 2014
Skills
- Negotiation
- Payment arrangements
- Great phone demeanor
- Policies and procedures
- Multi-line phone systems
- Customer relations
- Time management
- Problem-solving
- Team leadership
- Truck loading
Contact
Adrian0508
Timeline
Towing Helper
Az towing
12.2023 - 11.2024
Construction Worker
Arizona verde fire protection
05.2023 - 10.2023
Customer Service Representative
Hulu
02.2020 - 10.2022
Collections Representative
Valor Global
05.2019 - 02.2020
Manufacturer
ASSA ABLOY Inc.
12.2015 - 12.2017
Retail Associate
Oriellys Auto Parts
05.2015 - 11.2015
Customer Service Representative
411 Local Listings
12.2014 - 05.2015
Diploma -
Hope High School