Christian Parker
Crosby,TX
Summary
Detail oriented, self-motivated and eager to learn. Great customer service and communication skills. Team player willing to go the extra mile to adhere to SLA. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
12
12
years of professional experience
Work History
Travel Consultant
Amex GBT
Houston, TX
07.2021 - Current
- Arrange domestic and international travel for clients. Including air, hotel, rail and ground transportation.
- Maintain high level of customer service.
- Assist clients with reservations, changes and transfers.
- Adhering to SLA standards, by being efficient and preforming job with minimal to no errors.
- Organized trips for individual, family and business travelers.
Insurance Sales Representative
Teleperformance
Houston, TX
10.2020 - 12.2020
- Reviewed customer needs and financial means to determine appropriate policy.
- Maintained detailed records of customer information and policy sales.
- Processed Medicare and Medicaid enrollments in accordance with guidelines.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Generated sales by recommending policies and add-ons.
Emergency Evacuations Coordinator
Amex GBT
Houston, TX
05.2017 - 10.2020
- Worked closely with medical professionals, claims agents, and airlines to ensure safety of those traveling with special medical needs or medical emergencies.
- Assisted with gaining medical clearance from airlines, so that patients who are fit to fly after any emergency, could travel safely.
- Worked closely with insurance agents to review policies to make sure medical transport is covered when emergency transport, or evacuation is needed.
- Preformed job by answering phone and managing emails to complete daily tasks.
Corporate Travel Counselor
BCD Travel
Houston, TX
02.2014 - 05.2017
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Call Center Agent, Inbound Sales
BudK Wholesale
Moultrie, GA
03.2010 - 05.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Described product highlights and benefits to help guide purchasing decisions.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
Education
High School Diploma -
Cook High School
Adel, Georgia05.2005
Skills
- Transportation Coordination
- Transportation Booking
- Relationship Development
- Team Building
- Organization
- Company guidelines and procedures
Timeline
Travel Consultant
Amex GBT
07.2021 - Current
Insurance Sales Representative
Teleperformance
10.2020 - 12.2020
Emergency Evacuations Coordinator
Amex GBT
05.2017 - 10.2020
Corporate Travel Counselor
BCD Travel
02.2014 - 05.2017
Call Center Agent, Inbound Sales
BudK Wholesale
03.2010 - 05.2014
High School Diploma -
Cook High School