Christian Pena
Hartford
Summary
Adept at enhancing airport safety and passenger satisfaction, I leveraged aviation communication protocols and exceptional customer service at Signature Hardware to exceed team goals. My expertise in aircraft fueling and developing efficient loading plans has driven significant cost savings, showcasing my ability to improve operations and safety on the ramp.
Overview
6
6
years of professional experience
Work History
Line Service Technician
Signature Hardware
Windsor Locks
04.2024 - Current
- Communicated flight information updates to passengers in a timely manner while providing excellent customer service at all times.
- Performed aircraft maintenance, refueling, storage, and ground support.
- Assisted customers with ground transportation needs such as rental cars or hotel reservations.
- Maintained clear walkways and physical space to improve passenger and employee safety.
- Coordinated with pilots to ensure safe loading and unloading of passengers and cargo.
- Strictly followed safety rules and regulations set by FAA while performing duties on ramp area.
- Inspected and logged physical airplane conditions and fuel levels to maintain safety and recommend corrective maintenance according to FAA and TSA regulations.
- Provided assistance to disabled passengers both inside the terminal building as well as onboard the plane.
Load Planner
WFS Express
Windsor Locks
12.2018 - 04.2024
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Checked import and export documentation to determine cargo contents.
- Reviewed transportation documents such as manifests, packing lists, certificates of origin, prior to releasing cargo for shipment.
- Directed cargo loading to monitor even distribution of weight.
- Developed efficient loading plans for freight shipments to optimize space and maximize cost savings.
- Inspected freight containers prior to loading in order to verify contents against packing slips.
- Evaluated current logistics processes; identified areas for improvement; recommended changes accordingly.
Education
High School Diploma -
Bulkeley High School
Hartford, CT05-2011
Skills
- Airport safety regulations
- Flight line operations
- Passenger assistance
- Aviation communication protocols
- Equipment inspection
- Airfield security procedures
- Aircraft fueling
- Aircraft marshalling
- Ramp safety awareness
- Fuel quality control
Timeline
Line Service Technician
Signature Hardware
04.2024 - Current
Load Planner
WFS Express
12.2018 - 04.2024
High School Diploma -
Bulkeley High School