Christian Perdomo
Henderson
Summary
Knowledgeable and dedicated customer-focused proficient with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Front Desk Clerk
The Mirage
09.2023 - 07.2024
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Fulfillment Center / Learning Ambassador
Amazon
10.2020 - 07.2023
- Exceed goals through effective task prioritization and great work ethic (printed, bound, and finalized over 3,500 books per day).
- Trained new associates on how to properly operate various types of machines. Communicated a number of safety procedures to follow while on site.
- Maintained tidy and organized warehouse environment to comply with cleanliness standard.
Room Attendant Supervisor
Hilton Lake Las Vegas Resort & Spa
08.2016 - 08.2020
- Verified and reported status and/or discrepancies of rooms to Hotel Manager and Front Desk Agents.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Supervised laundry, including sorting, washing, drying and ironing.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Lifeguard
The Westin Lake Las Vegas Resort & Spa
06.2014 - 09.2015
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
Education
Associate of Arts - Photography
The Art Institute
Skills
- Trilingual: English - Spanish - Portuguese
- Strong Attention to Detail
- Handling Customer Inquiries
- Motivated and Dependable Team Player
- Friendly and Enthusiastic
- Honesty and Integrity
Languages
English
Spanish
Portuguese
Timeline
Front Desk Clerk
The Mirage
09.2023 - 07.2024
Fulfillment Center / Learning Ambassador
Amazon
10.2020 - 07.2023
Room Attendant Supervisor
Hilton Lake Las Vegas Resort & Spa
08.2016 - 08.2020
Lifeguard
The Westin Lake Las Vegas Resort & Spa
06.2014 - 09.2015
Associate of Arts - Photography
The Art Institute
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