FRANCO CERRON
Ketchum,ID
Summary
Responsible and disciplined professional with strong customer service experience and a proven ability to manage front desk operations. Quick learner with solid skills being bilingual, in computer systems, technology, and scheduling platforms. Committed to delivering a positive customer experience while maintaining organization and efficiency in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Front Desk Clerk
Columbia Hospitality Inc.
Ketchum, ID
10.2024 - 03.2026
- Highly proficient with office technology and scheduling systems, with proven reliability in managing front desk operations, handling costumer records, and ensuring smooth, organized workflows.
- Managed calls and bookings, ensuring smooth guest check-in and check-out processes.
- Assisted guests with inquiries, providing information about hotel amenities and local attractions.
- Coordinated reservations using property management software to optimize occupancy rates.
- Handled guest complaints professionally, resolving issues to ensure customer satisfaction.
Front Desk Receptionist
McMinn Orthodontics
Hailey, ID
08.2024 - 10.2024
- Supported front desk operations by assisting patients with appointments, documentation, and inquiries, while providing translation for non-English-speaking patients to ensure clear communication.
- Assisted in maintaining patient records, ensuring accuracy and confidentiality compliance.
- Provided exceptional customer service, addressing patient inquiries and concerns effectively.
- Coordinated office communications, facilitating seamless interactions between staff and patients.
CASHIER/BARISTA
Java
Keachi, ID
03.2024 - 06.2024
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Processed cash register transactions on POS.
- Made vary different variation of drinks and pastries.
- Maintained knowledge of current products and proper pricing.
- Maintained inventory by tracking product levels, restocking items, and helping ensure smooth daily operations.
Education
HIGH SCHOOL DIPLOMA -
Wood River High School
Hailey, ID06-2023
Skills
- Can handle stressful situations
- Very fluent in english and spanish
- Skilled on computer knowledge and understanding of mechanisms
- Training and development
LANGUAGES
English, Bilingual or Proficient (C2)
Spanish, Bilingual or Proficient (C2)
Timeline
Front Desk Clerk
Columbia Hospitality Inc.
10.2024 - 03.2026
Front Desk Receptionist
McMinn Orthodontics
08.2024 - 10.2024
CASHIER/BARISTA
Java
03.2024 - 06.2024
HIGH SCHOOL DIPLOMA -
Wood River High School