Courtney Mingo
Auburn
Summary
Professional, friendly and organized, individual seeking receptionist position, eager, utilize strong, communication and customer service goes to contribute to a professional and welcoming office environment.
Well-trained clerical and customer service professional with solid background in settings. Professional demeanor and telephone etiquette with exceptional people skills and well-organized nature. Successful at operating in fast-paced environments to handle any administrative need.
Overview
15
15
years of professional experience
Work History
Front Desk Clerk
Rite Aid
Kent
09.2018 - 04.2019
- Greeted customers
- Maintained cleanliness and organization of front area.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports as required by management.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Stocked merchandise, clearly labeling items, and arranging according to size or number.
- Trained new staff on operational procedures and company policies.
- Monitored inventory levels, ordering supplies as needed to prevent shortages.
- Collaborated with management on scheduling and staffing needs to meet operational demands.
Customer Resolution Specialist
Warranty USA
Seattle
08.2004 - 06.2006
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in identifying recurring issues, contributing to process improvement initiatives.
- Managed a high volume of customer inquiries, resulting in timely resolutions and positive feedback.
- Identified and assessed customer's needs quickly and accurately.
- Creating, editing, and formatting documents, such as memos, reports, and presentations.
- Maintaining physical and digital files, organizing documents and managing databases.
- Manage calendars and scheduled meetings.
Education
Data Entry
Renton Technical College
Renton, WASkills
- Excellent phone etiquette, communication skills
- Strong organizational abilities and attention to detail
- Ability to handle administrative tasks, like data, entry, scheduling, and filing
- Excellent time management and multitasking skills
- Basic knowledge of Microsoft Office
- Patient with dealing with a variety of people in situations
- Flexible and adaptable to handle changing priorities and unexpected situations
- Understanding and responding appropriately to others emotions
- Maintaining a professional demeanor and all interactions, including appearance, communication, and conduct
- Excellent in interpersonal skills for building rapport and creating a positive impression
Timeline
Front Desk Clerk
Rite Aid
09.2018 - 04.2019
Customer Resolution Specialist
Warranty USA
08.2004 - 06.2006
Data Entry
Renton Technical College