Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Christian Perez

Mesa

Summary

Results-driven IT professional with background in managing help desk operations and resolving complex technical issues. Recognized for strong team collaboration and commitment to achieving high-quality results. Reliable and adaptable to changing needs, with focus on system troubleshooting and user support.

Overview

13
13
years of professional experience

Work History

Help Desk Administrator 2

Deployed Resources LLC
08.2023 - 05.2025
  • Managed high-volume ticketing system, ensuring timely resolution of user requests.
  • Delivered exceptional customer service by maintaining clear and consistent communication with end-users throughout the issue resolution process.
  • Participated in cross-functional projects aimed at improving organizational efficiencies through technology enhancements or process redesigns.
  • Enhanced customer satisfaction by resolving technical issues promptly and professionally.

Technical Specialist

Apple Inc
08.2021 - 08.2023
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Completed troubleshooting and diagnostics on company resources.
  • Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.

Hardware/IT Software Support Technician

Peloton
08.2020 - 08.2021
  • Managed phone and chat services to assist customers with their workout equipment's hardware or software related problems.
  • Ordered parts or scheduled service appointments to customer's homes.
  • Shared positive upcoming updates to product lines or software updates for customers.

Hardware Technician

Lewisville Independent School District
03.2020 - 08.2020
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Reduced downtime by performing timely maintenance on computer hardware systems.

Technical Expert

Apple Inc.
02.2015 - 02.2020
  • Diagnosed and troubleshot hardware, software and network issues.
  • Mentored junior team members in technical skills development, fostering growth within the organization''s talent pool.
  • Developed innovative solutions to address client needs, resulting in improved customer satisfaction.
  • Enhanced system performance by identifying and resolving complex technical issues.

Home Theatre Salesman

Best Buy Inc
02.2013 - 11.2014
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.

Sales Representative

JCPenny Department Store
01.2012 - 02.2013
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

Little Elm High School, Little Elm, TX

Skills

  • Empathy and patience
  • Ticketing system proficiency
  • Software knowledge
  • Detailed documentation
  • End user support
  • Remote support
  • Hardware diagnostics
  • Active directory

Accomplishments

  • Supervised team of 4 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Help Desk Administrator 2 - Deployed Resources LLC
08.2023 - 05.2025
Technical Specialist - Apple Inc
08.2021 - 08.2023
Hardware/IT Software Support Technician - Peloton
08.2020 - 08.2021
Hardware Technician - Lewisville Independent School District
03.2020 - 08.2020
Technical Expert - Apple Inc.
02.2015 - 02.2020
Home Theatre Salesman - Best Buy Inc
02.2013 - 11.2014
Sales Representative - JCPenny Department Store
01.2012 - 02.2013
Little Elm High School - ,

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Christian Perez