Hi, I’m
Maya Gibson
Chesapeake,VA
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Summary
With a proven track record at Chilled Ponds, I excel in enhancing customer satisfaction and fostering strong relationships through exceptional service and effective problem-solving. Skilled in Word Processing and demonstrating patience and empathy, I consistently exceed client expectations, leveraging my abilities to improve organizational efficiency and resolve conflicts adeptly. This translates well to a medical transportation setting as my energetic and compassionate professionalism works ini tandem with my comprehensive training in emergency medical care and patient support. I have well maintained my knowledge of pre-hospital emergency protocols and proficiency in patient assessment and life-saving interventions; as well as being dedicated to providing high-quality care and positively impacting patient outcomes.
Overview
3
years of professional experience
1
Certificate
Work History
Chilled Ponds
Front Desk Administrator
07.2022 - Current
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Exceeded client expectations through personalized attention, delivering solutions tailored to individual needs.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed invoicing procedures accurately resulting in fewer billing disputes from guests.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Chilled Ponds
Figure Skating Coach
09.2021 - Current
Job overview
- Analyzed moves of skaters to explain correct and incorrect techniques.
- Evaluated students to match skill levels with appropriate classes.
- Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete.
- Maintained open communication with parents regarding their child''s progress, addressing concerns promptly and professionally.
- Supported skaters in reaching their full potential by offering guidance on balancing academics, athletics, and personal commitments.
- Conducted regular evaluations of each skater''s progress to accurately assess skill level advancements or areas needing improvement.
- Strengthened athlete endurance with comprehensive off-ice conditioning programs, leading to improved on-ice performance.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Researched latest industry trends and developments to keep abreast of best practices.
- Developed and maintained network of professional resources to refer clients to.
- Assisted clients in setting and achieving personal and professional goals.
Cape Henry Collegiate
Counselor
06.2022 - 08.2022
Job overview
- Improved daycare environment for younger children by maintaining cleanliness, organization, and safety standards consistently.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
Education
Cape Henry CollegiateVirginia Beach, VA
High School Diploma
05-2025
University Overview
- National Honor Society (NHS) Member
- National Society of High School Scholars (NSHSS) member
- President of Multicultural Alliance
- Secretary General (President) of Cape Henry's Model United Nations chapter
- President, founder and teacher of American Sign Language Club
- Elected Captain of crew team (rowing)
- Coxswain of crew team
- 4.12 GPA
- Awarded sole Coaches Award for Cheerleading for Excellence in the sport in conference winning season
- Completed AP courses in Biology, Chemistry, United States History, United States Government and Politics, English Language and Composition, English Literature and Composition, Environmental Science, Statistics, Spanish Language and Composition
- Study Abroad: France, Theater and Performing Arts
- Study Abroad: Greece, Greek Language and Culture
- Honor Roll all semesters grades 9-12 (2018-2025)
- Member of Health and Medical Sciences Program for a distinctive diploma by Cape Henry Collegiate; minimum 75 shadowing hours to graduate.
Skills
- Word Processing
- New Hire Onboarding including training and feedback
- Patient Transport including critical care
- Detailed patient evaluations and assessments
- Reporting and documentation
- Problem-solving skills
- Patient interaction with focus with a focus on affability and communication
- Oxygen Therapy Administration
- Vital signs monitoring
- Conflict Management
- Psychiatric Emergencies
- Patience and Empathy
Certification
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- Airway Management & Ventilation Techniques Training – Various accredited organizations.
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
- OSHA Certified
Languages
American Sign Language
Limited Working
Spanish
Limited Working
Interests
- Backpacking and Hiking with family and friends
- Baking traditional and foreign dishes for friends, colleagues and classmates
- Yoga instructing
- Rowing and Coxswaining individually and within a team setting
- I am the technical director for all in school and out of school events held within my schools theater but my skills lie mostly in lighting setup.
- Most importantly both reading and etymology, in my free time I work on a dictionary full of words of my own creation
- I am in the process of creating a non-profit working toward fostering relations between first responders and the unhoused populations of Virginia Beach, VA. This includes both educational materials for first responders and the unhoused as well as "goody bags" containing various items such as socks, condoms, tampons, sunscreen, sanitizer and basic first aid supplies
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Administrator
Chilled Ponds
07.2022 - Current
Counselor
Cape Henry Collegiate
06.2022 - 08.2022
Figure Skating Coach
Chilled Ponds
09.2021 - Current
Cape Henry Collegiate
High School Diploma
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