Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christian Peterson

Lutz,Florida

Summary

I am a soon-to-be college graduate with excellent research, technical, and problem-solving skills who is looking to continue a career with Publix. I am detail-oriented and able to learn new concepts quickly. I have a proven record of success and outstanding attendance with Publix.

Overview

4
4
years of professional experience

Work History

Customer Service Staff - Customer Service

Publix
08.2020 - Current
  • Cross-functionally trained in all departments except pharmacy
  • Provided training for those new to customer service
  • Mentored and coached other team members to meet store goals
  • Listened patiently to customers voice their concerns to address their problems adequately
  • Worked flexible shifts and varied hours, days, and weekends as requested
  • Increased customer satisfaction within the department through professional and courteous interaction with customers
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Intern

Hoeller Law Firm
05.2022 - 08.2022
  • Assigned to a paralegal and shadowed them throughout their day
  • Participated in weekly meetings and assisted in research
  • Proofed legal briefs, compiled data, and produced timely reports.
  • Perform duties with a high degree of discretion and maturity.
  • Utilize Microsoft Word, Excel, and Outlook for various tasks.
  • Managed highly confidential and sensitive information

Education

Bachelor of Science - Human Communication

University of Central Florida
05.2024

Skills

  • Servant leadership
  • Outstanding verbal and written communication skills
  • Conflict management
  • Excellent customer service skills
  • Negotiation and problem-solving skills
  • Interpersonal skills
  • Investigative skills

References

  • Tom Johnson - Publix Store Manager
  • Leann Sukut-Santiago - Publix Store Manager
  • Susie Hoeller - Principal Attorney

Timeline

Intern

Hoeller Law Firm
05.2022 - 08.2022

Customer Service Staff - Customer Service

Publix
08.2020 - Current

Bachelor of Science - Human Communication

University of Central Florida

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Christian Peterson