Zachary Mahaney
1145 Bon Homme Richard Drive, Fort Collins,CO
Summary
Dedicated and hardworking individual with a passion for public safety, community service, and civic engagement.
Committed to transitioning into a career in firefighting. In addition to a strong work ethic and high level of physical fitness, brings the ability to work collaboratively and function in high-pressure situations and environments.
Ready to contribute to furthering fire department's mission with enthusiasm, inclusivity, and dedication to the community.
Overview
8
8
years of professional experience
Work History
Customer Service Representative, Sales Clerk
Otter Products LLC
11.2018 - Current
- Communicated efficiently with other departments within the company to assist customers and colleagues
- Maintained successful retail store practices to ensure all customers have a welcoming and inclusive experience
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Temporary Customer Service Representative
Elwood Staffing Services, Inc.,
06.2018 - 10.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Supply Distribution Associate
Dairy Specialists,
06.2016 - 12.2017
- Prioritized and rearranged tasks to meet changing demands.
- Communicated between departments, leading to more efficient problem resolution.
- Maintained high levels of inventory accuracy through diligent cycle counting, verification, and reconciliation efforts.
- Operated warehouse machinery.
- Maintained safe and secure handling/transportation of hazardous chemicals.
- Assisted in the function of essential operations within the company.
Education
General Studies
North Idaho College
Couer D’Alene, IdahoInterdisciplinary Studies: History/English
Adams State University
Alamosa, ColoradoSkills
- Highly effective verbal and written communication
- Adaptable
- Servant Leadership
- Team work and team building
- Problem-solving abilities
- De-Escalation Techniques
- Conflict Resolution
- Advanced computer skills: Microsoft, Excel, Google Suite
Volunter Activities
● OtterCares, Closed2Open Events 2018-2021
● Mentor Cache La Poudre Middle School, 2017
● Youth wrestling coach, Alamosa High School, 2007-2012
Timeline
Customer Service Representative, Sales Clerk
Otter Products LLC
11.2018 - Current
Temporary Customer Service Representative
Elwood Staffing Services, Inc.,
06.2018 - 10.2018
Supply Distribution Associate
Dairy Specialists,
06.2016 - 12.2017
General Studies
North Idaho College
Interdisciplinary Studies: History/English
Adams State University
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